Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Health Insurance, Interpersonal Skills, Life Insurance, Problem Solving Skills, Record Keeping, Sales Management, Service Level Agreement (SLA), Training/Teaching, Underwriting
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Derrick Elzey - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Berlin, MD 21801
At Derrick Elzey - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on customer interaction, policy renewals, and relationship maintenance.
Responsibilities
- Communicate and service existing customers regarding renewals, coverage options, and coverage changes.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
- Own licensed service execution.
- 48-hour Service Level Agreement
- Underwriting follow-up same day
- Need-based product identification and household expansion.
- Protect retention.
Qualifications
- Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Property & Casualty only = $37,000 base
- Property & Casualty and Life & Health = $40,000 base
Salary
- Property & Casualty only = $37,000 base
- Property & Casualty and Life & Health = $40,000 base
- Position also includes benefits package, including health and dental insurance contribution, PTO, and performance bonus. Total compensation potential is $50,000+
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Derrick Elzey - State Farm Agent