Overview
Elevate Reach is hiring a Customer Retention Specialist to help the companies we support keep their customers. This is a full-time, fully remote position on our own team.
When a customer is thinking of canceling, you are the call that turns it around. You listen, find the real reason, and offer a solution that works for them. Strong retention work builds the same listening and persuasion skills that great salespeople rely on.
What You'll Do
- Reach out to customers who have asked to cancel or stopped using a service
- Listen for the real reason and offer the right solution
- Explain options, plans, and offers clearly and honestly
- Document every conversation and its result
- Follow up with customers who need time to decide
- Share patterns in cancellation reasons with the client team
- Meet weekly goals for customers saved
Who Fits
- 1 or more years in customer service, retention, or sales
- Calm, warm, and confident on the phone
- A good listener who can turn a no into a conversation
- Comfortable working toward weekly goals
- Accurate notes and follow-through
- A quiet home workspace with reliable high-speed internet
- Authorization to work in the United States
What's Offered
- A full-time, fully remote position on the Elevate Reach team
- Training on retention conversations and the client's products
- Skills that carry directly into sales
- Room to grow as the client base expands
- Health, dental, and vision insurance
- 401(k) retirement plan
- A flexible schedule
Elevate Reach provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, reach us through the Contact page at elevatereach.pro.