Customer Representative Associate II / Bureau of Motor Vehicles / Anticipated Vacancy

State of Maine

Augusta, Maine

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JOB DETAILS

SALARY

$17.30–$24.91

SKILLS

Administrative Skills, Communication Skills, Community and Social Services, Conflict Resolution, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Driver's License, Establish Priorities, Identify Issues, Medical Office, Medical Records, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Service Delivery, Team Building, Team Player, Time Management, Writing Skills

LOCATION

Augusta, Maine

POSTED

2 days ago

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department:Secretary of State / Bureau of Motor Vehicles

Division: Medical Review Unit

Location: Augusta

Schedule:Monday - Friday 8am to 5pm

Grade: 13

Salary:$17.30 - $24.91

Closing Date:July 3, 2026

Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:
The Bureau of Motor Vehicles is seeking self-motivated candidates to fill the Customer Representative Associate II position in the Medical Review Unit of Driver License Services. As a member of our team, you will play a vital role in determining the physical, emotional and mental competence of persons who operate motor vehicles in compliance with established rules and standards used by the Secretary of State in processing approximately 45,000 medical reviews annually as well as approximately 7,000 vision forms annually. This position works under the direct supervision of the Medical Clerk IV.

What We're Looking For:

Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.

Key Competencies We Value:

Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In This Role You Will:

Review, enter and process CR-24's, driver medical evaluation form and MVE-103 eye forms received from branch offices, physicians' offices, mobile units and customers and ensures forms are completed prior to scanning.
Coordinate approved customer services and initiate requests for missing medical documents/information to provide all customers with the services necessary to obtain valid credentials and provide great customer service.
Schedule medical supervisor exams in accordance with Functional Abili

Customer Representative Associate II / Bureau of Motor Vehicles / Anticipated Vacancy

State of Maine

Augusta, Maine

About the Company

State of Maine

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