Benefits:- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
ABOUT OUR AGENCY:I opened my agency in February 2021 and currently lead a team of six, including four full-time and two part-time team members. Before becoming a State Farm agent, I had a diverse career that included college basketball coaching, working as a sales manager at an auto dealership, and owning a small construction company. These experiences helped shape my approach to leadership, teamwork, and building a successful business.
Our agency offers a 401(k) with a 5% employer match, 80 hours of PTO to start, and ongoing training and professional development opportunities. We believe in investing in our team members and giving them the tools, guidance, and support needed to grow their careers.
Our office is friendly, laid-back, and supportive, but we're also a competitive, sales-driven team with high expectations. We work hard, celebrate wins, and hold ourselves accountable while having fun along the way. We're passionate about delivering first-class customer service while actively pursuing new business and opportunities for growth.
I'm looking for someone who is motivated, coachable, and eager to succeed. If you enjoy building relationships, thrive in a goal-oriented environment, and want to be part of a team that values both performance and having a great time together, we'd love to meet you!
ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Jon Mock - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:- Strong communication and problem-solving skills.
- Ability to handle high-stress situations calmly.