Customer Relations Representative - State Farm Agent Team Member

Responsibilities Serve as the first point of contact for existing customers via phone, text, email, and walk-ins Deliver concierge-level customer service and support Assist with billing questions, payments, policy documents, and general service requests Schedule appointments for licensed team members through proactive outreach Maintain accurate customer records and documentation Collaborate with team members to support agency goals and client satisfaction. As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect.