Customer Relations Representative - State Farm Agent Team Member

Scott Southland - State Farm Agent

Grand Rapids, MI

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JOB DETAILS

SKILLS

Communication Skills, Community Support, Continuous Improvement, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Finance, Insurance, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Safety/Work Safety, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Grand Rapids, MI

POSTED

30+ days ago

Benefits:

Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
With 15 years in business, our agency has built a reputation for excellence, consistency, and care. Our team of six dedicated professionals works together in a positive, collaborative environment where everyone’s contributions are valued. We believe that success comes from balance — working hard for our customers while maintaining a healthy work-life rhythm for our team.

I’m a proud graduate of Western Michigan University, where I studied finance and management. That foundation in business has shaped how I run our agency — with an emphasis on integrity, growth, and customer-centered service.

We offer a Simple IRA match, license reimbursement, and a supportive work environment designed to help our team thrive personally and professionally. Our office culture is built on mutual respect, open communication, and continuous improvement. If you’re looking for a place where you’ll feel motivated, appreciated, and part of a strong, connected team, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Scott Southland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.

Customer Relations Representative - State Farm Agent Team Member

Scott Southland - State Farm Agent

Grand Rapids, MI

About the Company

Scott Southland - State Farm Agent

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