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Customer Relations Representative - State Farm Agent Team Member

Eric Martinez - State Farm Agent

Claremont, CA

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JOB DETAILS
SKILLS
Baseball, Basketball, Billing, Claims Processing, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Dental Insurance, Detail Oriented, Financial Services, Follow Through, Football, Health Insurance, Insurance, Organizational Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Revenue Growth, Secondary School, Time Management, Training/Teaching
LOCATION
Claremont, CA
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
  • 401(k) matching
  • Dental insurance
  • Training & development

If you love helping people, thrive on solving problems, and take pride in getting the details right, this role is built for you. As our Customer Relations Representative, you’ll be the steady, friendly point of contact clients count on—delivering clear answers, proactive follow-up, and an experience that keeps customers with us for years.


We’re looking for someone empathetic, organized, and service-minded—with room to grow into expanded responsibilities for driven, sales-minded team members.


What you’ll do


  • Be the go-to resource for clients by answering questions, resolving concerns, and following through to completion
  • Update and maintain client records with accuracy and consistency
  • Support customer retention through proactive outreach and relationship-building
  • Coordinate with our team to ensure clients receive timely help with policy changes, billing questions, and coverage needs
  • Assist clients through the claims process with professionalism and care
  • Identify opportunities to connect clients with additional insurance and financial services solutions when appropriate
What we’re looking for


  • Strong communication skills (you can explain things clearly and confidently)
  • Calm, solutions-first approach—especially in high-stress situations
  • High attention to detail and follow-through (you finish what you start)
  • 1+ year experience in insurance and/or financial services preferred (customer service backgrounds welcome)
  • Insurance license(s) required (please specify what you hold—P&C/Life/Health)
About Me


  • I am a second generation State Farm Agent opening my agency in 2010 with State Farm experience since 2001.
  • I am a proud husband & father of three boys. 
  • Being involved and giving back to our community is very important to me and our agency. I am a Claremont Chamber of Commerce, former Claremont Little League Board Member and proud sponsor of the Claremont High School football, baseball, basketball and track programs.

 

About the Company

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Eric Martinez - State Farm Agent