Sign upLog in
Customer Service Jobs

Customer Relations Manager

Norm Reeves

  • Irvine, California
  • 30+ days ago

    Highlights

    Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION . With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services.

    Numbers & Facts

    LocationIrvine, California
    Websitehttps://www.normreeves.com/about-us

    Description

    Location: Irvine, CA (On site) | Type: Full Time | Salary Range: $72,000 a year

    Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand! 

    As our Customer Relations Manager, you’re one of the most important team members at Norm Reeves Honda, Irvine. You’re responsible for creating a super Norm Reeves Honda experience!  

    Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience.  

    Key Responsibilities: 
    • Resolve customer concerns and coordinate manufacturer support when necessary. 
    • Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership. 
    • Maintain records of customer cases and ensure timely follow-up and resolution. 
    • Oversee post-sale follow-up and support the customer journey from sales through service. 
    • Assist with vehicle deliveries, ensuring customers understand warranty, maintenance, and dealership resources. 
    • Collaborate with sales, service, and management to improve processes and customer experience. 
    • Support the General Manager with internal communication, reporting, and follow-up on key initiatives. 
    • Assist with manufacturer visits, audits, and dealership events when needed. 
    • Perform other duties as assigned. 
    Qualifications: 
    • 2+ years of customer service experience, preferably in automotive or dealership environment 
    • Strong communication and conflict resolution skills 

     

    What We Offer:

    • Medical, Dental, Vision, and Complimentary Life Insurance

    • 401k Matching and FSA

    • Tuition Reimbursement

    • Paid Time Off (accrues)

    • Supplemental Insurance (Hospital, Accident, Critical Illness)

    • Discounts on Vehicles, Services, and Parts

     

     

    Similar Job Searches

    Customer Service Manager Jobs in Irvine, CACustomer Experience Manager Jobs in Irvine, CACustomer Service Specialist Jobs in Irvine, CACustomer Assistant Jobs in Irvine, CACustomer Service Assistant Jobs in Irvine, CACustomer Service Technician Jobs in Irvine, CACustomer Care Manager Jobs in Costa Mesa, CACustomer Care Manager Jobs in Newport Beach, CACustomer Care Manager Jobs in Santa Ana, CACustomer Care Manager Jobs in Orange, CA

    Similar Jobs

    See more jobs