Customer relation manager

At Matthew R. Borden Heating and Cooling INC, we believe that providing comfort to our community goes far beyond fixing HVAC equipment. We are a family-oriented team serving Broomall, Pennsylvania, and we take pride in treating every home as if it were our own. Right now, we are looking for a Customer Relation Manager to be the heartbeat of our office. You will be the first friendly voice our customers hear when they have an urgent heating issue or a routine maintenance request. This role is perfect for someone who genuinely enjoys connecting with people, solving logistical puzzles, and making someones day a little bit brighter. You will work right alongside us in our Broomall office, where we emphasize open communication and mutual support. If you are organized, naturally kind, and looking for a workplace where your contributions are noticed and appreciated, we would love to welcome you into our growing family.

Salary Range: $45000.00 - $60000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Hands on Training

Disability Insurance

Advancement Opportunities

Long-Term Career Growth

Retirement Plan 401K

Responsibilities

Act as the primary voice of our company, answering incoming calls and emails with warmth and genuine care.

Organize our service schedule to ensure our technicians are positioned to help our neighbors efficiently.

Maintain accurate digital records of customer history and service agreements.

Coordinate with our field staff to resolve scheduling conflicts and keep operations running smoothly.

Proactively follow up with customers after service appointments to ensure they are happy with the results.

Manage administrative tasks that keep our office organized and ready for the day ahead.

Minimum of one year in a customer-facing or administrative role.

Strong proficiency in office software, specifically Google Workspace and scheduling tools.

Clear, empathetic, and professional communication skills.

Valid driver's license for occasional local errands.

High school diploma or equivalent.

Familiarity with HVAC or any home services industry terminology is a plus.