Customer Quality Manager - Electronics - Lawrence, MA
Michael Page International
- Lawrence, Massachusetts
- 1 day ago
- $100,000–$140,000 Per Year
- Full-time
Highlights
About Our ClientOur client is a highly respected engineering-driven technology manufacturer known for developing advanced solutions that power some of today's most exciting innovations. The Successful ApplicantBachelor's degree in Engineering or another technical discipline; Electrical Engineering preferred.5 to 10 years of experience in electronics manufacturing, quality, reliability, or failure analysis.
Numbers & Facts
| Location | Lawrence, Massachusetts |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $100,000–$140,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
Description
Lead Failure Analysis EffortsLead failure analysis efforts supporting AI, EV & aerospace innovation.High-impact quality leadership role with customer-facing visibility.About Our ClientOur client is a highly respected engineering-driven technology manufacturer known for developing advanced solutions that power some of today's most exciting innovations. Their products support next-generation applications across rapidly growing industries, offering employees the opportunity to see the direct impact of their work on cutting-edge technologies.Job DescriptionManage the end-to-end RMA process, reviewing return requests and authorizing eligible customer returns.Oversee return investigations and ensure efficient processing of customer product returns.Serve as a key customer contact, providing updates on return status, investigations, replacements, and resolutions.Lead and support engineers performing detailed failure analysis on returned products.Review technical findings and help deliver clear, customer-facing failure analysis reports.Partner with engineering and applications teams to resolve complex product quality concerns.Track and analyze quality metrics, including cycle times, defect trends, and customer return performance.Develop and publish performance reports that drive operational improvements and accountability.Collaborate with manufacturing and quality teams to implement corrective and preventive actions.Support continuous improvement initiatives focused on product quality, operational efficiency, and customer satisfaction.The Successful ApplicantBachelor's degree in Engineering or another technical discipline; Electrical Engineering preferred.5 to 10 years of experience in electronics manufacturing, quality, reliability, or failure analysis.Strong technical expertise in root cause investigation and failure analysis methodologies.Proven ability to manage multiple projects, priorities, and cross-functional activities simultaneously.Excellent communication skills with the ability to engage customers and executive stakeholders.Experience analyzing quality data and developing actionable performance metrics and reports.Demonstrated leadership skills in a fast-paced manufacturing environment.What's on OfferOpportunity to lead a highly visible quality and failure analysis function.Exposure to innovative technologies supporting AI, aerospace, and electric vehicles.Direct interaction with customers, engineering, and executive leadership.Competitive compensation package with salary up to $135,000.Join an engineering-centric culture where technical expertise is valued and rewarded.Job SummarySectorEngineering & ManufacturingSub SectorQuality, TechnicalIndustryIndustrial / ManufacturingWhereLawrenceContract TypePermanent
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.