Customer Quality Manager - Electronics - Lawrence, MA

Lead Failure Analysis Efforts

Lead failure analysis efforts supporting AI, EV & aerospace innovation.

High-impact quality leadership role with customer-facing visibility.

About Our Client

Our client is a highly respected engineering-driven technology manufacturer known for developing advanced solutions that power some of today's most exciting innovations. Their products support next-generation applications across rapidly growing industries, offering employees the opportunity to see the direct impact of their work on cutting-edge technologies.

Job Description

• Manage the end-to-end RMA process, reviewing return requests and authorizing eligible customer returns.
• Oversee return investigations and ensure efficient processing of customer product returns.
• Serve as a key customer contact, providing updates on return status, investigations, replacements, and resolutions.
• Lead and support engineers performing detailed failure analysis on returned products.
• Review technical findings and help deliver clear, customer-facing failure analysis reports.
• Partner with engineering and applications teams to resolve complex product quality concerns.
• Track and analyze quality metrics, including cycle times, defect trends, and customer return performance.
• Develop and publish performance reports that drive operational improvements and accountability.
• Collaborate with manufacturing and quality teams to implement corrective and preventive actions.
• Support continuous improvement initiatives focused on product quality, operational efficiency, and customer satisfaction.

The Successful Applicant

• Bachelor's degree in Engineering or another technical discipline; Electrical Engineering preferred.
• 5 to 10 years of experience in electronics manufacturing, quality, reliability, or failure analysis.
• Strong technical expertise in root cause investigation and failure analysis methodologies.
• Proven ability to manage multiple projects, priorities, and cross-functional activities simultaneously.
• Excellent communication skills with the ability to engage customers and executive stakeholders.
• Experience analyzing quality data and developing actionable performance metrics and reports.
• Demonstrated leadership skills in a fast-paced manufacturing environment.

What's on Offer

• Opportunity to lead a highly visible quality and failure analysis function.
• Exposure to innovative technologies supporting AI, aerospace, and electric vehicles.
• Direct interaction with customers, engineering, and executive leadership.
• Competitive compensation package with salary up to $135,000.
• Join an engineering-centric culture where technical expertise is valued and rewarded.

Job Summary