| Location | Grand Island, NE |
| Salary | $63,000–$72,000 Per Year |
Customer Program Specialist
Position Summary
Standard Iron has been a leader in contract manufacturing for over 90 years, delivering quality products and innovative solutions to customers across a variety of industries. We are committed to our Core Values of Commitment To Our People, To Our Customers & To Action.
We are currently seeking a dependable, detail-oriented Customer Program Specialist to join our manufacturing team. This position is responsible for serving as the primary point of contact for our customers - owning everything from order entry and delivery schedules to pricing inquiries and issue resolution. You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and sales to make sure customer commitments are met, and youll be on the shop floor regularly to see the work firsthand. If you like solving real problems in a fast-moving manufacturing environment and being the person customers trust to get answers, this role is built for you. The ideal candidate takes pride in producing quality work, maintains a strong safety focus, and thrives in a team-oriented environment.
Compensation & Schedule
Pay Range: $ 63,000-72,000 per year (Starting rate commensurate with experience)
$1,000 or @1,500 Hiring Bonus paid over your first year of employment
For a streamlined experience please fill out this short survery
Key Responsibilities
Customer Relationship Management
Respond to customer inquiries on work-in-progress, orders, pricing, and delivery
Build and maintain strong, professional customer relationships
Act as the customers advocate inside the organization
Order Management
Manage customer purchase orders
Verify quantities and delivery requirements are on track to ship as needed
Communicate any delays or issues to customers prior to ship date
Production and Supply Chain Coordination
Communicate order and schedule changes to planning and production teams
Follow up on shortages, back orders, and material availability with purchasing team
Coordinate expedited orders when needed
Problem Resolution
Investigate customer complaints and shipment discrepancies
Coordinate corrective actions with internal stakeholders
Document and communicate resolutions clearly and promptly
Administrative
Maintain accurate customer records in Syteline (ERP)
Prepare reports and customer correspondence
Ensure compliance with company procedures
Qualifications
5+ years of customer program experience in a manufacturing environment
High School Diploma or GED
Ability and willingness to work on the shop floor
Strong Excel skills and working proficiency across Microsoft Office
Strong verbal and written communication skills
Proven ability to de-escalate and resolve customer issues under deadline pressure
Preferred
Experience with Syteline or a comparable ERP
Associate or Bachelors degree in Business, Supply Chain, or a related field
Working knowledge of manufacturing processes, supply chain and logistics concepts, and OEM products and applications
What You Bring
Why Join Standard Iron?
If you're looking for a long-term career with a company that values teamwork, craftsmanship, and continuous improvement, we encourage you to apply.
Apply today at: https://www.std-iron.com
Equal Opportunity Employer