| Location | Grand Island, NE |
Customer Program Specialist
Reports To: Customer Service Manager
Location: Grand Island, NE (on-site) Position SummaryStandard Iron has been a leader in contract manufacturing for over 90 years, delivering quality products and innovative solutions to customers across a variety of industries. We are committed to our Core Values of Commitment To Our People, To Our Customers & To Action.
About the Role
Standard Iron is seeking a Customer Program Specialist to serve as the primary point of contact for our customers – owning everything from order entry and delivery schedules to pricing inquiries and issue resolution.
You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and sales to make sure customer commitments are met, and you'll be on the shop floor regularly to see the work firsthand. If you like solving real problems in a fast-moving manufacturing environment and being the person customers trust to get answers, this role is built for you.
For a streamlined experience please fill out this short survery-> https://surveys.cultureindex.com/s/3B30D30000/123981
What You'll Do
Customer Relationship Management
Respond to customer inquiries on work-in-progress, orders, pricing, and delivery
Build and maintain strong, professional customer relationships
Act as the customer's advocate inside the organization
Order Management
Manage customer purchase orders
Verify quantities and delivery requirements are on track to ship as needed
Communicate any delays or issues to customers prior to ship date
Production and Supply Chain Coordination
Communicate order and schedule changes to planning and production teams
Follow up on shortages, back orders, and material availability with purchasing team
Coordinate expedited orders when needed
Problem Resolution
Investigate customer complaints and shipment discrepancies
Coordinate corrective actions with internal stakeholders
Document and communicate resolutions clearly and promptly
Administrative
Maintain accurate customer records in Syteline (ERP)
Prepare reports and customer correspondence
Ensure compliance with company procedures
What You Bring
Required
5+ years of customer program experience in a manufacturing environment
High School Diploma or GED
Ability and willingness to work on the shop floor
Strong Excel skills and working proficiency across Microsoft Office
Strong verbal and written communication skills
Proven ability to de-escalate and resolve customer issues under deadline pressure
Preferred
Experience with Syteline or a comparable ERP
Associate or Bachelor's degree in Business, Supply Chain, or a related field
Working knowledge of manufacturing processes, supply chain and logistics concepts, and OEM products and applications
You'll Thrive Here If You Can
Manage multiple competing priorities without dropping any of them
Analyze and resolve customer issues effectively rather than just routing them
Interpret customer requirements and technical specifications
Build positive working relationships across every department in the building
Maintain confidentiality of customer and company information
Perform well under deadline pressure and adapt as customer demands shift
Physical Requirements and Work Environment
This position is based in a heavy equipment manufacturing facility and requires regular movement throughout an active production floor. With or without reasonable accommodation, the employee must be able to:
Mobility and Positioning
Move independently throughout a large manufacturing plant and shop floor, including navigating around equipment, work cells, staged material, and uneven or obstructed surfaces
Remain in a standing or walking position for extended periods while on the production floor
Remain in a stationary position at a desk and operate a computer, keyboard, and telephone for extended periods
Ascend and descend stairs; occasionally bend, stoop, reach, or crouch to inspect parts, materials, or work in progress
Sensory and Communication
Communicate clearly and exchange accurate information in person, by phone, and in writing, including in a high-noise production environment
Visually inspect parts, materials, documentation, and computer screens, including distinguishing detail on drawings and specifications
Lifting and Handling
Occasionally move or lift objects weighing up to 20 pounds
Regularly operate a computer and other standard office equipment
Work Environment
Work is performed in both a climate-controlled office setting and an active manufacturing environment
The production floor may involve exposure to moderate-to-loud noise, vibration, dust, welding fumes, temperature variation, and moving mechanical equipment
Personal protective equipment (PPE) – including but not limited to safety glasses, hearing protection, and safety-toe footwear – is required when on the shop floor, and adherence to all plant safety protocols is mandatory
Tools You'll Use
ERP: Infor Syteline
CRM: HubSpot
Microsoft Office Suite (strong Excel skills required)
Customer portals
Powered by JazzHR