Customer Program Specialist
Looking to join a well-established company in Grand Island, where you can use your Customer Service and Rapport building skills in the workplace.
Job Duties- Key Responsibilities
Customer Relationship Management - Respond to customer inquiries on work-in-progress, orders, pricing, and delivery
- Build and maintain strong, professional customer relationships
- Act as the customer's advocate inside the organization
- Order Management
- Manage customer purchase orders
- Verify quantities and delivery requirements are on track to ship as needed
- Communicate any delays or issues to customers prior to ship date
Production and Supply Chain Coordination - Communicate order and schedule changes to planning and production teams
- Follow up on shortages, back orders, and material availability with purchasing team
- Coordinate expedited orders when needed
- Problem Resolution
- Investigate customer complaints and shipment discrepancies
- Coordinate corrective actions with internal stakeholders
- Document and communicate resolutions clearly and promptly
- Administrative
- Maintain accurate customer records in Syteline (ERP)
- Prepare reports and customer correspondence
- Ensure compliance with company procedures
Pay Range: $ 63,000-72,000 per year (Starting rate commensurate with experience)
Shift: 1st
Hours: Monday Thursday- 7:00A-4:30P & Friday- 700A-11:00A
Why work for Advance Services, Inc.
Advance Services is for and about people; we are your employment specialists.
Enjoy our easy application process.
Fun Safety and attendance incentives.
Health Benefits to keep you and your family healthy.
Great Referral Incentives.
Advance Services partners with the top companies in the area!
Apply for this job by clicking the apply button. You will be directed to our website,
www.advanceservices.com Please select a branch near you or call our office at
308-384-2120 Stop in and see our experienced, bilingual, and friendly staff today at
1201 South Locust Street, Unit 3, Grand Island, NE 68801 Advance Services is an equal opportunity employer