Customer Program Manager

Customer Program Manager:

Advantest is the world's largest provider of Automatic Test Equipment (ATE) to the semiconductor industry. For seven decades, Advantest has led the way in developing new and innovative test and handling solutions for the global electronics industry. Advantest Test Solutions, Inc (ATS) is a subsidiary of Advantest America located in Lake Forest, CA and is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn-in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world.

We are looking for a Customer Program Manager (CPM) to assure our customers' success with ATS products and services fostering long-term, strategic partnerships. The CPM is the primary contact for our most important customers, marshalling ATS, Advantest, and 3rd party resources in support of these customers' test challenges and operational efficiency using our equipment. The CPM will establish customer satisfaction standards, institute strategic plans, and monitor progress for schedule performance, cost management, technical excellence, and customer satisfaction. This person will also initiate program corrections as critical deviations are identified.

This is a unique opportunity, ideal for a candidate with diverse technical and communication skill sets to oversee & direct a multi-disciplinary group. To have a high impact on ATS' success, the candidate must be capable of setting and adjusting priorities rapidly, allocate project resources appropriately and be tactical in creating strategies, as well as building strong customer relationships. We are looking for an energetic, intelligent, and dynamic individual with high integrity to join our team. Advantest is a fast-paced environment so this individual must also be able to handle rapidly changing work assignments.

Essential Duties & Responsibilities:

• Serve as key customer contact on customer contract performance and support.
• Define program requirements in terms of product design, systems and process management, project budgets, cost management, resource deployment, technical support, program/project phases, master schedules/project milestones and all other planning activities for program implementation & on-going maintenance.
• Provide leadership, project management and direction to cross-functional teams supporting customer program requirements focused on customers' use of our equipment.
• Support customer personnel by directing ATS functional resources to provide on-going assistance and instructions in the deployment and operation of semiconductor test equipment/tools/systems and product applications. Liaison with customers' manufacturing partners in the optimal operation of our equipment.
• Conduct and facilitate program reviews to assess cost and delivery performance and ensure the achievement of technical goals and contract commitments while keeping within a budget. This may include post-mortem analysis after product or program launch.
• Present status reports to senior management, including any action recommendations requiring further approvals.
• Collaborate with procurement, engineering, manufacturing / operations, and quality assurance in overseeing the selection and contract performance of subcontractors providing technology, key product components and engineering services for assigned programs.
• All other duties as assigned.

Requirements, Education & Skills:

• Bachelor's Degree in Mechanical or Electrical Engineering (Master's preferred).
• 10+ years of experience in: Capital Equipment (semiconductor industry), with experience interfacing with customers.
• Background in semiconductor backend test highly preferred.
• PMP (Project Management Professional) preferred.
• Extensive experience in the management of multi-discipline, technical programs, preferably in the semiconductor/semiconductor test industry plus the subcontract management of major suppliers.
• Should have competencies in risk management measurement and integrated master planning/scheduling.
• Should have a good understanding of PCB design and fabrication, automation systems, mechanical design, AC/DC power controls and thermal control systems/chillers and refrigerants coupled with field engineering management experience for high technology employees.
• Excellent communication, presentation, and documentation skills.
• Must be able to function independently and possess high level problem-solving skills.
• Ability to work comfortably with all levels of the organization, develop plans, and represent ATS professionally to the customer.
• An ability to be productive and successful in an intense work environment with dynamic changing customer priorities.
• Ability to travel both domestically & internationally.
• English language is required; other languages such as Mandarin, Korean or Japanese can be an advantage.
• This is an on-site position in our Lake Forest, CA office.

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees. Our Purpose & Values: Mission: Improve lives through advanced technologies and customer-focused innovation. Vision: Be the most trusted and valued test solution provider in the semiconductor value chain. Core Values: I- Innovation is our Lifeblood N- Number One is Our Aspiration T- Trust is our Foundation E- Empowerment is Our Motivation G- Global is our Reach R- Respect is our Heart I - Inclusion and Diversity is Our Commitment T- Teamwork is our Approach Y- Yes is Our Attitude Why Join Us At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact. We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do. Global Bonus Program: Performance-based bonuses paid twice yearly. 401(k) Plan: Pre-tax retirement savings with company match. Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA. Income Protection: Life, disability, and accident insurance at no cost. Flexible Spending Accounts: Healthcare and dependent care options. Employee Assistance Program: Free support for personal and work-related issues. Flexible Time Off: Accrual starts at hire, increases with service. Paid Holidays: 13 company holidays annually. $140k - $165k (depending on experience) EEO Statement Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. The Advantest Way - Diversity, Equity, Inclusion and Belonging At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way.