The Fountain Group LLC logo

Customer Outreach Representative

The Fountain Group LLC

  • Framingham, MA
  • 7 days ago
  • $20 Per Hour

Highlights

Your primary objective will be to educate customers on the benefits of the portal, encourage adoption and engagement, answer basic questions, and assist customers with registration and initial navigation. We are seeking three highly motivated Customer Outreach Representatives supporting a strategic customer adoption initiative within our Accounts Receivable organization.

Numbers & Facts

LocationFramingham, MA
IndustryStaffing/Employment Agencies
Company Size500 to 999 employees
Websitehttps://www.thefountaingroup.com/

Description

We are a national staffing firm and are currently seeking a Customer Outreach Representative for a prominent client of ours. This position is located in Framingham, MA – On site. Details of the position are as follows: 
 
Job Details:
  • Pay: $20/hr 
  • 4 month assignment.
  • Monday – Friday, standard hours.
  • We are seeking three highly motivated Customer Outreach Representatives supporting a strategic customer adoption initiative within our Accounts Receivable organization. In this role, you will conduct high-volume outbound calls to customers who have already been enrolled in our online payment portal but are not actively using it.
  • Your primary objective will be to educate customers on the benefits of the portal, encourage adoption and engagement, answer basic questions, and assist customers with registration and initial navigation. This role is ideal for individuals who enjoy speaking with customers, influencing positive action, and delivering an exceptional customer experience.
  • Success in this role will be measured through outreach activity, customer engagement, portal adoption, and accurate documentation of customer interactions.
  • Promote awareness, enrollment, and ongoing usage of the company's online payment portal.
  • Educate customers on portal features, benefits, and available payment options.
  • Assist customers with basic portal registration, login, and navigation questions.
  • Clearly communicate value propositions and encourage customers to adopt self-service payment solutions.
  • Follow established call scripts, outreach procedures, and escalation guidelines.
  • Accurately document call activity, customer feedback, and outcomes in designated systems.
 
Qualifications:
  • High School Diploma or GED is Required. 
  • Outbound Call experience in Customer Service.
  • Computer system exp. (Excel, SAP, ERP, CRM ETC)
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About Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

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