Customer Order Coordinator | Roseville, MI
Regular Employee | Hourly Non-Exempt | $21.00 - 25.00
What you'll do:
As the Customer Order Coordinator for Independent Truck Upfitters (an Aebi Schmidt brand), you will oversee the complete lifecycle of customer orders-from initial order entry through parts procurement, purchase order submission, invoicing, and communication throughout the build process. Serving as the primary point of contact for designated customers, you will manage all aspects of their orders from start to finish, ensuring accurate information flow, timely updates, and an exceptional customer experience. This role requires strong coordination across production, purchasing, engineering, and service teams to ensure seamless order fulfillment and prompt resolution of customer needs.
JOB RESPONSIBILITIES:
Manage end-to-end sales order workflows, including quoting, order entry, purchasing, payment processing, and invoicing.
Coordinate with production teams to ensure job readiness, scheduling accuracy, and on-time delivery.
Serve as a key point of contact for sales, customers, and internal teams regarding order status, delivery timing and issue resolution.
Accurately track, update, and monitor order status and key milestones within ERP systems.
Respond promptly and professionally to customer inquiries, providing clear and accurate information.
Source and order parts using online parts catalogs, engineering drawings, and reference photographs.
Expedite and follow up on customer orders to ensure timely fulfillment.
Track chassis, allocation, status update, transport, and inventory accuracy; coordinate bailment pool reporting and VIN reconciliation.
Collaborate with buyers on special or non-standard part purchases.
Prepare and issue detailed parts sales quotations.
Manage the full warranty process, including setting up and assigning warranty codes, evaluating and approving or denying claims, and identifying opportunities for vendor chargebacks.
Coordinate repairs by locating appropriate service centers and ensuring timely resolution of customer issues.
Collaborate with Technical Engineering to communicate product issues and obtain solutions.
Analyze and communicate recurring warranty trends and concerns to Manufacturing, Engineering, and Sales, and support warranty review meetings by presenting key issues and insights.
What you need to be successful:
HS Diploma or GED required
1-3 years of related experience in a manufacturing environment
Proven understanding of third-party (3PL) operations
Proficient in Microsoft 365 applications
Ability to communicate effectively
Why Aebi Schmidt Group?
Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.- Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
- Financial Security: 401(k) with match, Disability, Life Insurance
- Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care
At Aebi Schmidt Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference!
Who we are:
The Aebi Schmidt Group is a global leader in intelligent solutions for customers who care for clean and safe infrastructure and cultivate challenging grounds.
At Aebi Schmidt USA, we are proud to offer a wide range of high-quality products designed specifically for your unique needs. Our global product brands bring you an exceptional variety of equipment for both summer and winter maintenance, airport operations, and agricultural technology. From sweepers and trailers to spreaders and snowplows, we have the equipment you need to tackle any challenge. Our dedicated workforce is committed to helping you achieve economic, safe, and efficient solutions that improve your performance and overcome any obstacle.
Our mission at Aebi Schmidt Group is to go beyond individual projects and strive for total solutions. We believe in providing you with comprehensive and integrated systems that enable efficient and effective operations. Whether you're behind the wheel of a snowplow truck in winter, cleaning the streets in summer, keeping airport runways clear, or hauling rental equipment on a trailer, we have a custom solution to help you overcome any challenge that the environment might throw at you.
Equal Employment Opportunity (EEO)
Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive