Highlights
In this position, the successful candidate will serve as the point of contact for sales operations and provide administrative, operational, and logistical support across multiple functions. Career Connection Network is seeking a customer oriented Customer Order Coordinator who can join our manufacturing clients team!
Numbers & Facts
| Location | Clarence, NY |
| Job Type | Full-time |
| Salary | $22–$24 Per Hour |
Description
Career Connection Network is seeking a customer oriented Customer Order Coordinator who can join our manufacturing clients team! In this position, the successful candidate will serve as the point of contact for sales operations and provide administrative, operational, and logistical support across multiple functions.
The pay rate is $22 - $24/hr. and includes a full menu of benefits to take advantage of with a schedule of 8:00am - 4:30pm, Mon - Fri.
Job Responsibilities
The Customer Order Coordinator is responsible for managing the full lifecycle of the company's domestic and international machine orders, from order entry through shipment and delivery, while ensuring effective communication between sales engineers and internal departments.
Customer & Sales Support
- Respond promptly and professionally to inquiries from sales engineers via phone and email regarding quotations, order status, shipments, and documentation.
- Prepare quotations for machinery as requested by sales engineers.
- Maintain sales tracking tools, reports, and documentation to support sales activities.
- Maintain and update machine quotation templates using the provided price books to reflect current pricing.
- Create new customer accounts and machine records in ERP and Salesforce.
- Maintain customer account and machine information, including ownership transfers and account updates within ERP and Salesforce to support sales and service.
Order Management & Administration
- Process machine orders and distribute order acknowledgments to sales engineers and other internal departments.
- Manage change orders, including shipment date revisions, product additions or removals, and delivery location updates.
- Communicate order changes effectively with sales, accounting, service, manufacturing, and other affected departments.
- Maintain complete, accurate, and organized records for all active and/or completed machine orders.
- Maintain monthly order spreadsheets and reports.
- Create corresponding parts sales orders for purchase orders received from other company divisions.
Shipping & Logistics Coordination
- Lead weekly shipping and scheduling meetings to review production status, delivery timelines, and customer commitments.
- Collaborate with international sales offices to manage global shipments.
- Communicate shipment schedules and delivery updates to sales engineers and service departments to ensure effective coordination of installation and customer support.
- Coordinate shipping instructions with shipping department to align production and delivery schedules.
- Support compliance with import/export and shipping procedures as required.
Marketing Support
- Support the planning and coordination of company events, trade shows, customer visits, and other marketing initiatives.
- Perform additional duties as assigned to support sales administration, marketing, and logistics functions.
Qualifications
Qualifications to be successful in this role:
- Associate’s degree in business administration or a related field, or equivalent combination of education and experience.
- Minimum of 1 to 3 years of experience in sales administration, order management, or logistics coordination.
- Prior experience in a B2B manufacturing or capital equipment sales environment, preferred but not required.
- Knowledge of logistics coordination, import/export compliance, or supply chain procedures a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Prior experience with ERP or CRM systems, preferred.
- Strong written and verbal communication skills to interact professionally and courteously with internal departments and international offices.
- Exceptional organizational skills and attention to detail.
- Customer-focused mindset with a proactive approach to problem solving.
- Ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment.
- Ability to work independently while maintaining a collaborative team-oriented approach.
Benefits
Paid Time-Off, Employee Events, 401K, Medical, Dental, Vision
About Company
If you are looking to take your career to the next level with a global manufacturer who values their employees and the impact they make on the day-to-day operations, then we encourage you to apply today!