Job Ref175992
LocationMatthews NC
Location FlexibilityOnsite
CategoryCustomer Experience
Job TypeFull-time
Job StatusNon-exempt
Pay BasisHourly
Pay Range33500 - 61600 Annually 16.11 - 29.62 Hourly
BrandUNFI
Job OverviewThe Customer Ops Specialist II focuses on retaining and servicing the larger accounts while maintaining data accuracy across business systems. This position is responsible for ensuring both data accuracy and customer satisfaction within the account portfolio including item maintenance promotions new items tracking reporting and data execution.
The Customer Ops Specialist II executes and prioritizes sales and customer needs while collaborating with Account Managers Analysts Procurement Supplier Relationship and Operations teams to deliver optimal customer experience.
Job Responsibilities
Account Support· Assist Account Managers by handling daily administrative tasks maintaining files and documentation and tracking account activities and reports· Assist with the setup and tracking of promotions new product launches and special programs ensuring data accuracy and timely execution.· Partner with internal teams including Procurement Operations Supplier Relations and Marketing to support business initiatives and optimize customer experience.· Prioritize workload deadlines and requests. Ensuring timely completion of submissions and deliverables into Salesforce· Support issue resolution and concerns by coordinating with Procurement Operations and Supplier teams as needed
Sales Data Mining & Reporting· Collaborate with Sales Analysts to compile validate and account data prepare reports and dashboards to support strategic decision-making.· Identify gaps in account management processes recommend workflow improvements and help implement solutions to increase efficiency and accuracy.· Track key account metrics and assist in monitoring progress toward sales goals providing insights and recommendations to the Account Manager and Analyst.
Performs other duties as assigned.
Job Requirements
Education Certifications· Associates or Bachelors degree in Business Administration Marketing Sales or a related field preferred
Experience· Minimum of 5 years retail andor supply chain experience with solid understanding of sales operations and systems.· Prior experience in a customer-facing or support role handling inquiries resolving issues and communicating with internal teams· Exposure to sales reporting basic analytics or supporting data-driven decision-making is highly valuable.
KnowledgeSkills Abilities· Proficiency in Microsoft Office Suite· Excellent communication and interpersonal skills.· Provide proactive support to ensure customer satisfaction and account success.· High attention to detail and accuracy in data work.· Effective teamwork with cross-functional teams.· Proficiency in maintaining reports dashboards and account trackers· Deep understanding of UNFI teams systems and key processes to resolve issues.· Consistently manage workload prioritize responsibilities and complete assignments within established deadlines· Problem-solving mindset with the ability to resolve issues and data inconsistencies.
Physical EnvironmentDemands
Office Roles· Most work is performed in a temperature-controlled office environment.· Incumbent may sit for long periods of time at a desk or computer terminal.· While performing the duties of this job the employee is regularly required to sit use hands to finger handle or feel reach with hands and arms and talk or hear.· Incumbent may use calculators keyboards telephones and other office equipment in the course of a normal workday.· Stooping bending twisting and reaching may be required in the completion of job duties.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race color age religion sex sexual orientation gender identity or expression national origin disability protected veteran status or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - MFVeteranDisability. VEVRAA Federal Contractor.
CompanyUnited Natural Foods Inc.
Compensation UNFI anticipates paying the above-referenced pay rate or within the above-referenced pay range for this position. Actual Pay where applicable will depend on a number of factors including but not limited to education experience training and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable stateprovincial and local laws.
Benefits For Washington positions or positions that may be performed remotely from Washington Click HERE for Washington-specific paid time off details. Candidates hired into this position will also be eligible to participate in the following benefits programs Paid Time Off Sick Time paid holidays and parental leave 401K Program or retirement savings plan if in Canada medical dental vision life and accidental deathdismemberment insurance short-term and long-term disability insurance program Flexible Spending Account andor Health Savings Account U.S. only subject to meeting the eligibility requirements and the terms and conditions of these programs and subject to any requirements under applicable collective bargaining agreements. Sales Positions Only For sales positions that are commission-based the above range is an estimate of total potential commission-based compensation during an associates first year but UNFI offers an introductory period minimum of 680 per week. After the introductory period as a 100 commission-based role there is no set salary. UNFIs commission plans are uncapped and average earnings vary depending on territory and sales achieved among other factors. UNFIs compensation benefits and paid time off policies are subject to change in the Companys sole discretion consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms nor should it be construed as a guaranteed minimum. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act or for Canadian applicants in accordance with provincial human rights legislation.