Shape the customer experience that fuels our growth
At Rockford Systems, you’ll be the steady hand connecting customers, sales, and operations across our multi-division organization. In this fully in-office role, you’ll translate customer needs into accurate quotes and clean orders, keep projects moving, and help advance our commitment to industry-leading quality and safety-focused solutions.
A day in the life
- 8:05 a.m.: Triage your inbox and voicemail, returning calls and emails as the trusted point of contact customers rely on.
- Mid-morning: Build detailed outbound quotes (products, services, and projects), price accurately, and proactively follow up to drive decisions—spotting upsell and cross-sell opportunities along the way.
- After lunch: Enter and manage orders in our internal CRM/ERP, validate details, and collaborate with operations, purchasing, and accounting to ensure timely fulfillment.
- Late afternoon: Strengthen your expertise in our offerings and applicable safety standards, capture customer insights, and close the day with exemplary service.
What you’ll own
- Serve customers by phone and email with clarity, empathy, and urgency.
- Build and maintain strong relationships that encourage repeat business and long-term loyalty.
- Generate, price, and follow up on quotes and sales orders.
- Create detailed outbound quotes that support business development initiatives.
- Identify and pursue upselling and cross-selling opportunities.
- Accurately enter and manage orders in internal systems (CRM/ERP).
- Partner closely with operations, purchasing, and accounting to hit timelines.
- Expand your knowledge of products, services, and relevant safety standards.
- Deliver exemplary customer service and handle other duties as business needs evolve.
What you bring
- High level of customer-facing and collaborative skills; clear, confident communicator.
- Works effectively both independently and as part of a team.
- Advanced analytical reasoning with proactive problem-solving.
- Comfort navigating challenging situations and prioritizing urgent items.
- Detail-oriented, organized, and adaptable; eager to learn products, services, processes, and systems.
Required background
- Minimum 5 years of engaged B2B experience.
- Strong communication, organization, and customer service abilities.
- Proven success managing multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and Excel, plus CRM or ERP systems.
- Proficiency with ERP & MRP systems.
- Proficient in Business-to-Consumer (B2C).
- Safety knowledge is a plus, especially in industrial/manufacturing settings.
- Exceptional attention to detail and follow-through; able to contribute independently and within a team.
On-site schedule & benefits
- Fully in-office; reports to the Rockford office, Monday–Friday, 8:00 a.m.–5:00 p.m.
- Day-one health benefits.
- 401(k) with employer match and 100% vesting up front.
- Dental and vision coverage.
- PTO and paid holidays.
- Company-sponsored life insurance and Employee Assistance Program (EAP).
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Short-term and long-term disability coverage.
If you thrive at the intersection of customer care, precise execution, and revenue impact, we’d love to hear from you.