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Customer Onboarding Manager (Chicago)

Qargo

  • Chicago, Illinois
  • 12 days ago

    Highlights

    As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations. You’ll be their trusted advisor , helping them optimise their workflows while acting as the bridge between customers and our internal teams.

    Numbers & Facts

    LocationChicago, Illinois
    Websitehttps://careers.qargo.com

    Description

    About Qargo

    Qargo is a cloud-based (SaaS) Transport Management Platform.We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe and the US.

    The platform is an‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has abuilt-in AI featurethat automates lengthy manual tasks.

    Qargo is designed to help modern logistics operationsrun more efficiently, while increasing profitability and sustainability.

    About the Role

    As Customer Onboarding Manager,you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations.

    You’ll be theirtrusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

    This is a hybrid working role based in Chicago, with regular (weekly) travel to customers across the country.

    Key Responsibilities

    • Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.

    • Analyse their current way of working,fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.

    • Configure the platform and deliver hands-on trainingto our customers so they can confidently work in Qargo from day one.

    • Act as themain point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.

    • Support pre-salesby analysing potential client needs and providing technical input during demos.

    • Capture insights and improvement opportunities, and collaborate closely withSales, Product and Engineeringto continuously optimise our solution.

    • Travel regularly across the country to meet customers.

    Skills & Experience

    • An operational background intransport or logistics(e.g. planning, dispatch), and curiosity about SaaS.

    • Orexperienceimplementing complex SaaS solutionsand an interest in logistics operations.

    • Aself-starterwho takes initiative and enjoys variety in their work.

    • Strongcommunication skillswith both technical and non-technical audiences.

    • English is a must and Spanish is a big plus

    • Customer-focusedand passionate about delivering the best possible customer experience.

    • Proactive, organised, and flexible, thriving in a fast-paced, scaling environment.

    • While this is a hybrid role,regular travel within the US is required. Therefore, a validdriver’s license is needed for customer visits.

    What We Offer

    • Acompetitive salary package.

    • A role with realresponsibility, ownership, and impact.

    • The chance to be part of ourDream Team, with opportunities to grow alongside Qargo as we expand across the US.

    • Aflexible and trust-based working environment. 

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