| Location | Pennsylvania |
We are seeking a Customer Master Data Specialist with the following experience to perform the following duties.
Establishing and Maintaining Customer Master Data:
Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
Provide superior customer service and remaining solution-driven with all customers.
Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus.
Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.
·Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks.
Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented.
Assist with all Master Data audits as needed.
Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements.
Document and communicate business process changes to stakeholders and vendors.
Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers.
Participate in meetings with ZTD to review pending enhancements to the Customer Master Data tools.
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About Zoetis
At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.