Alternative Energy, Analysis Skills, Automation, Cloud Computing, Communication Skills, Continuous Improvement, Customer Escalations, Customer Relations, Customer Support/Service, Delivery Driving, ERP (Enterprise Resource Planning), Information Technology & Information Systems, Leadership, Loading/Unloading, Logistics, Logistics Management, Manufacturing, Needs Assessment, Oracle, Order Picking/Packing, Order/Customer Fulfillment, Performance Analysis, Performance Metrics, Power BI, Problem Solving Skills, Process Improvement, Reporting Dashboards, Resolve Customer Issues, Risk, SQL (Structured Query Language), Service Delivery, Supply Chain, Team Lead/Manager, Team Player, Time Management, Time Tracking, Trend Analysis, Warehousing
We are seeking a results‑driven Customer Logistics Manager to lead daily delivery execution in a fast‑paced, time‑critical environment. This role requires a proven leader who can drive accountability across an operational team, ensure high‑quality customer outcomes, and consistently deliver on on‑time performance.
The ideal candidate brings strong logistics operations experience combined with a customer‑centric mindset, working closely with Customer Service and Key Account teams to understand evolving needs and enhance service delivery. You will lead a control tower team, make timely decisions on routing and escalations, and collaborate cross‑functionally to resolve issues and protect customer commitments.
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
Experience
- 8+ years of experience in logistics, supply chain, or customer delivery operations
- Proven people leadership experience (minimum 2 years managing teams)
- Prior experience in a customer‑facing logistics role (manufacturing, high‑tech, or time critical).
Technical Skills
- Experience with logistics systems (TMS, WMS, ERP; Oracle preferred)
- Strong analytical capability with experience building and using dashboards and KPIs
- Proficient in Excel; Power BI / SQL experience is a plus
Education
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
What We're Looking For
- Proven leadership driving accountability and execution discipline in fast‑paced operations
- Strong customer focus, delivering high‑quality, time‑critical outcomes
- Operational excellence mindset with continuous improvement focus
- Resilience and grit to overcome challenges and deliver results under pressure
- Ability to collaborate effectively across internal stakeholders and external partners
- Strong partnership with Customer Service and Key Account teams to enhance service delivery
- Decisive and action‑oriented, able to make fast, informed decisions under pressure
Customer Interface & Service Excellence
- Serve as the front‑facing logistics contact for Customer Service teams
- Address customer escalation concerns, exceptions, and urgent requests with clear communication and solution‑oriented responses
Delivery Execution & Control Tower Operations
- Oversee daily order load and shipment monitoring, ensuring critical and high‑priority orders are executed on time
- Manage the regional command center team, responsible for real‑time critical shipment execution and exception management
- Continuously improve and redesign manual processes to achieve higher efficiency
Routing, Expedites & Premium Shipping
- Design, approve, and implement expedited and alternative routing solutions to protect customer delivery commitments
- Support simulations and scenario planning for delivery commitments and recovery plans
Performance Monitoring & Analytics
- Build and maintain dashboards and KPIs to monitor On‑Time Delivery (OTD), shipment status, exceptions, and recovery actions
- Analyze trends and recurring issues driving delivery risk and lead improvement actions with stakeholders
Systems & Cross‑Functional Coordination
- Interface with IT and logistics systems teams to resolve system issues impacting order release, picking, or shipping
- Partner with Planning, Warehouse, Transportation, and Customer Service teams to ensure smooth end‑to‑end order fulfillment
- Provide operational input to system enhancements and process improvements impacting customer deliveries
Customer Interface & Service Excellence
- Serve as the front‑facing logistics contact for Customer Service teams
- Address customer escalation concerns, exceptions, and urgent requests with clear communication and solution‑oriented responses
Delivery Execution & Control Tower Operations
- Oversee daily order load and shipment monitoring, ensuring critical and high‑priority orders are executed on time
- Manage the regional command center team, responsible for real‑time critical shipment execution and exception management
- Continuously improve and redesign manual processes to achieve higher efficiency
Routing, Expedites & Premium Shipping
- Design, approve, and implement expedited and alternative routing solutions to protect customer delivery commitments
- Support simulations and scenario planning for delivery commitments and recovery plans
Performance Monitoring & Analytics
- Build and maintain dashboards and KPIs to monitor On‑Time Delivery (OTD), shipment status, exceptions, and recovery actions
- Analyze trends and recurring issues driving delivery risk and lead improvement actions with stakeholders
Systems & Cross‑Functional Coordination
- Interface with IT and logistics systems teams to resolve system issues impacting order release, picking, or shipping
- Partner with Planning, Warehouse, Transportation, and Customer Service teams to ensure smooth end‑to‑end order fulfillment
- Provide operational input to system enhancements and process improvements impacting customer deliveries