Customer Logistics Coordinator

Job Description:

Now hiring for a Customer Logistics Coordinator

Location: Houston, TX

Pay Rate: $17.50 per hour

Schedule: 1st Shift

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Customer Logistics Coordinator jobs in Houston where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• College coursework or degree in Business, Communications, Customer Service, or a related field is a plus.

Experience Requirements

• 3 yeras of previous experience in a customer service, contact center, call center, or customer support role required.
• Experience handling customer inquiries through multiple channels, including phone, email, chat, and social media preferred.
• Proven ability to resolve customer concerns while meeting performance goals for quality, productivity, and response times.
• Experience maintaining accurate customer records and processing account updates.

Preferred Qualifications

• Strong communication, active listening, and conflict-resolution skills.
• Excellent problem-solving abilities with a customer-first mindset.
• Self-motivated, dependable, and able to thrive in a fast-paced environment.
• Proficiency with Microsoft Office Suite, CRM systems, and web-based applications.
• Experience in logistics, delivery services, transportation, or home delivery support is a plus.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Physical Capabilities

• Ability to remain seated and work at a computer for extended periods.
• Ability to effectively communicate by phone, email, and chat throughout the workday.
• Visual ability to read, analyze, and interpret information displayed on a computer screen.
• Ability to maintain focus and productivity in a fast-paced customer service environment.

Job Duties

• Serve as the primary point of contact for customers, providing exceptional support and timely issue resolution.
• Handle customer inquiries, concerns, and complaints through phone, email, chat, and other communication channels.
• Deliver a "first-contact resolution" experience by identifying customer needs and providing effective solutions.
• Research and resolve complex customer issues while balancing customer satisfaction and company objectives.
• Update customer accounts, process changes, document interactions, and maintain accurate records.
• Escalate priority issues when necessary and collaborate with internal teams to ensure prompt resolution.
• Meet established performance metrics for quality, efficiency, customer satisfaction, and productivity.
• Maintain professionalism and composure when handling sensitive or challenging customer situations.
• Support continuous improvement initiatives and perform additional duties as assigned.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

What You Will Do

As a Customer Logistics Coordinator you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Logistics Coordinator assists customers by providing information, answering questions, and helping resolve concerns with professionalism and care. This role requires excellent communication, patience, and a positive attitude toward customer service.

The Customer Logistics Coordinator supports business operations by maintaining accurate records, processing requests, and coordinating with internal departments to ensure customer needs are met. Dependability and attention to detail support successful outcomes.

This profession offers an opportunity to make a positive impact through exceptional customer support.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.