Highlights
This individual will partner with Customer Journey, Commercial Analytics, Marketing, Sales Operations, Data Engineering, and Analytics Engineering to define metrics, shape analytical products, and support business decision-making. Define customer journey metrics, funnel measures, stage progression logic, conversion metrics, and outcome KPIs.
Numbers & Facts
| Location | Los Angeles, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $95 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Description:
Title: Customer Journey Analytics Lead - Remote EST Hours
Duration: 6 Months - Sep 28, 2026 –Mar 27, 2027 (This is for maternity leave coverage)
Overview:
Seeking experienced analytics professional with expertise in Customer Journey, Patient 360, Commercial Analytics, or Customer Experience Analytics.
This individual will partner with Customer Journey, Commercial Analytics, Marketing, Sales Operations, Data Engineering, and Analytics Engineering to define metrics, shape analytical products, and support business decision-making.
Ideal experience includes Data Product Owner, Analytics Lead, Analytics Translator, or Senior Analytics Consultant roles.
Must be comfortable operating in an environment where business processes, dashboards, semantic layers, and source systems are evolving simultaneously.
Key Responsibilities:
Define customer journey metrics, funnel measures, stage progression logic, conversion metrics, and outcome KPIs.
Translate business questions into analytical frameworks, business logic, and data requirements.
Partner with stakeholders to define customer journey stages, funnel definitions, and success measures.
Define KPI calculations, metric definitions, requirements, mapping specifications, and acceptance criteria.
Work closely with Data Engineering and Analytics Engineering teams to build and productionize analytical data products.
Support semantic layer development and business-ready data consumption.
Develop and validate Tableau dashboards, prototypes, and analytical products.
Reconcile data, validate outputs, and ensure consistency across dashboards and reports.
Facilitate stakeholder discussions, document decisions, manage feedback, and obtain business alignment.
Drive delivery across multiple workstreams while managing dependencies and ambiguity.
Required Skills & Experience
Strong experience defining KPIs, business metrics, calculation logic, and analytical requirements.
Experience with Customer Journey Analytics, Funnel Analytics, Lifecycle Analytics, Patient 360, or Customer Experience Analytics.
Ability to translate business questions into technical requirements, metric definitions, and analytical solutions.
Strong understanding of dimensional modeling, fact and dimension structures, semantic layers, and downstream analytical consumption.
Experience working directly with Data Engineering, Analytics Engineering, and Visualization teams.
Hands-on Tableau experience including dashboard design, prototyping, testing, validation, and stakeholder reviews.
Experience validating analytical data and resolving discrepancies across datasets and reporting assets.
Strong facilitation, stakeholder management, and cross-functional collaboration skills.
Excellent communication skills with the ability to engage both technical and business audiences.
Ability to assume ownership of active initiatives with minimal ramp-up time.
Start Date - End Date: Sep 28, 2026 –Mar 27, 2027
Title: Customer Journey Analytics Lead - Remote EST Hours
Duration: 6 Months - Sep 28, 2026 –Mar 27, 2027 (This is for maternity leave coverage)
Overview:
Seeking experienced analytics professional with expertise in Customer Journey, Patient 360, Commercial Analytics, or Customer Experience Analytics.
This individual will partner with Customer Journey, Commercial Analytics, Marketing, Sales Operations, Data Engineering, and Analytics Engineering to define metrics, shape analytical products, and support business decision-making.
Ideal experience includes Data Product Owner, Analytics Lead, Analytics Translator, or Senior Analytics Consultant roles.
Must be comfortable operating in an environment where business processes, dashboards, semantic layers, and source systems are evolving simultaneously.
Key Responsibilities:
Define customer journey metrics, funnel measures, stage progression logic, conversion metrics, and outcome KPIs.
Translate business questions into analytical frameworks, business logic, and data requirements.
Partner with stakeholders to define customer journey stages, funnel definitions, and success measures.
Define KPI calculations, metric definitions, requirements, mapping specifications, and acceptance criteria.
Work closely with Data Engineering and Analytics Engineering teams to build and productionize analytical data products.
Support semantic layer development and business-ready data consumption.
Develop and validate Tableau dashboards, prototypes, and analytical products.
Reconcile data, validate outputs, and ensure consistency across dashboards and reports.
Facilitate stakeholder discussions, document decisions, manage feedback, and obtain business alignment.
Drive delivery across multiple workstreams while managing dependencies and ambiguity.
Required Skills & Experience
Strong experience defining KPIs, business metrics, calculation logic, and analytical requirements.
Experience with Customer Journey Analytics, Funnel Analytics, Lifecycle Analytics, Patient 360, or Customer Experience Analytics.
Ability to translate business questions into technical requirements, metric definitions, and analytical solutions.
Strong understanding of dimensional modeling, fact and dimension structures, semantic layers, and downstream analytical consumption.
Experience working directly with Data Engineering, Analytics Engineering, and Visualization teams.
Hands-on Tableau experience including dashboard design, prototyping, testing, validation, and stakeholder reviews.
Experience validating analytical data and resolving discrepancies across datasets and reporting assets.
Strong facilitation, stakeholder management, and cross-functional collaboration skills.
Excellent communication skills with the ability to engage both technical and business audiences.
Ability to assume ownership of active initiatives with minimal ramp-up time.
Start Date - End Date: Sep 28, 2026 –Mar 27, 2027
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.