Highlights
This role is the team"s authority on who our shippers are, what they need, and why they adopt or churn - translating a fragmented picture of seller and vendor behavior into the insight that drives our product roadmap, commercial engagement model, and annual planning narratives (OP1/OP2, MBR/WBR, and leadership reviews). You might start by pressure-testing a segmentation cut with the BI team, send a CSAT survey over coffee, spend the midday drafting the customer section of an OP1 narrative, and close the day walking a product leader through why a specific shipper cohort is churning and what it would take to win them back.
Numbers & Facts
| Location | Arlington, VA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
We are looking for a Product Marketing Manager to serve as the Customer Insights Lead for our inbound freight and fulfillment programs (WePay and the Partnered Carrier Program). This role is the team"s authority on who our shippers are, what they need, and why they adopt or churn - translating a fragmented picture of seller and vendor behavior into the insight that drives our product roadmap, commercial engagement model, and annual planning narratives (OP1/OP2, MBR/WBR, and leadership reviews).
You will own the "voice of the shipper" end to end: sizing opportunity, segmenting the book, surfacing the barriers that keep sellers off-program, and packaging those findings into crisp, data-anchored narratives that senior leaders use to make investment decisions. This is a high-visibility role for a builder who is equally comfortable in the data and on the page.
Key job responsibilities
Own the customer insights charter for WePay/PCP: build and maintain the segmentation, opportunity-sizing, and adoption-driver models that define how we prioritize sellers and shippers.
Author the customer-facing narrative inputs to OP1/OP2, MBR, and executive reviews - turning adoption, opportunity, and churn data into clear, defensible written documents in Amazon"s writing style.
Run structured voice-of-customer work (surveys, interviews, win/loss, escalation mining) and synthesize it into actionable themes for product, BD, and account management partners.
Partner with BI and analytics to define the metrics and cohorts that measure adoption health, attrition risk, and addressable opportunity; ensure every number in a leadership doc ties to a source and a date.
Translate insight into action: recommend where the commercial and product teams should focus, and quantify the expected impact of each play.
Track the competitive and market landscape (3P carriers, alternative fulfillment paths) and keep leadership current on how shipper preferences are shifting.
Serve as the connective tissue across Product, BD, Account Management, and Operations - ensuring one shared, evidence-based understanding of the customer.
A day in the life
You might start by pressure-testing a segmentation cut with the BI team, send a CSAT survey over coffee, spend the midday drafting the customer section of an OP1 narrative, and close the day walking a product leader through why a specific shipper cohort is churning and what it would take to win them back. You are the person the org turns to when someone asks "but what does the customer actually want here?" - and you answer with data, not opinion.
About the team
Global Logistics goal is to build and grow Amazon"s inbound freight programs that let sellers and vendors ship to our fulfillment network on Amazon-partnered rates and service.
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles