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H-011193-2026Customer Experience TellerJapan - - Yokota AB Regular Part Time 4100PB1-03 Customer Experience Teller Provides administrative and clerical support to cashier''s cage/customer service operations. Reviews current processes to improve efficiencies resulting in a tailored customer experience.10Financial Management NoThe Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families.
Cash handling, accounting, and/or bookkeeping experience is required. Must possess knowledge of and ability to operate standard accounting machines
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Weekend and holiday available to work.
Working schedule : 16:00 - 22: 00 (6hrs a day, 30hrs a week)
SOFA RELATED REQUIREMENTS/ADDITIONAL CONSIDERATIONS: Applications will be accepted from all locally available U.S. citizens who do not have dual Japanese and U.S. citizenship. U.S. citizens who have either permanent or temporary Japanese residency (i.e. "zairyu card" holders) will be required to have their Japanese residency status cancelled as a condition of being employed in an Exchange U.S. payroll position that results in the applicant having "SOFA status" under Article I.(b) of the U.S. - Japan Status of Forces Agreement (SOFA). With "SOFA status" the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having "SOFA status." Having "SOFA status," however, also means the selectee will represent the United States in Japan in a quasi-Ambassadorial role. The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan, or the Exchange. That in turn means that the selectee will be held accountable for off-base misconduct - and in particular off-base criminal misconduct. The selectee must understand and accept that while the facts of each case that arises will be reviewed individually, off-base criminal misconduct will often result in separation for cause.$15.00$17.25YOKOTA MAIN STORE
Provides high level of customer service and guidance to associates. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship in order to deliver a personalized customer experience.
Operates a cash register or other sales related equipment to perform daily tasks. Verifies and accepts multiple tenders for payments and makes change with accuracy and zero variance tolerance. Provides support for order pickups and returns from online retailers, including third party retailers.
Maintains accountability for all money assigned, handles financial transactions, including issuing funds, preparing deposits, reconciling receipts, and processing payment services. May maintain control of internal keys and handheld scanners.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
May perform a variety of routine administrative clerical duties such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations.
Performs other duties as assigned.
107-Nov-20263396812No5163556910.00.002-Nov-2026