Customer Experience Technician

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations

• Interpret faxes, escripts, verbal, and written prescription orders

• Input all information into the company's dispensing software

• Charge credit cards for orders

• Answer patient/customer phone calls and provide excellent customer service

• Process refill requests from patients and provider’ offices

• Call patients about new prescriptions

• Call providers for refill requests

• Maintain compliance with the Company’s patient confidentiality requirements

• Follow all policies and procedures set forth by Company

• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent

• Current tech certification or registration as required by the state of employment

• Must exhibit excellent customer service skills and empathy

• Excellent communication skills, listening skills and attention to detail

• Ability to identify problems and recommend solutions

• Experience with Microsoft Office products, data entry, email, internet

• Good math skills are essential

• Enjoy working in a team environment

• Possess a strong work ethic

• Prior experience working in a retail pharmacy preferred

Pay Range: $21.50 - $26