Customer Experience Specialist - Yardbird

Best Buy

Minneapolis, Minnesota

JOB DETAILS
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Furniture, Interpersonal Skills, Leadership, Multitasking, Online Chat, Presentation/Verbal Skills, Product Pricing, Sales, Social Media, Team Player, Time Management, Writing Skills
LOCATION
Minneapolis, Minnesota
POSTED
6 days ago

As a Customer Experience Specialist, you'll build exceptional customer relationships and provide open and transparent communication. Our main goal is to make sure a purchase with Yardbird is the best and simplest option from start to finish. In this role, you'll be fully knowledgeable about the Yardbird product and story, ready to help all customers with any questions and requests. If you show an interest and aptitude for managing others, the full-time role has the potential to develop into a leadership role within the department.

What you'll do
  • Be friendly and helpful while engaging with customers via phone, live chat, email, social media or in person
  • Serve as an expert on all things patio furniture by providing accurate, up-to-date information including, product features, pricing, delivery, warranties and returns
  • Work closely with our delivery, operations and showroom teams to monitor the scheduling of deliveries to ensure customer satisfaction
  • Guide and work with your fellow team members to achieve customer success in every interaction
  • Help find new ideas and methods to exceed customer expectations as a company
Basic qualifications
  • Previous work experience in customer support, client services, sales, or a related field
  • Strong written and verbal communication and interpersonal skills
  • Basic proficiency with Microsoft Office Suite
  • Excellent time management skills and ability to multitask
Preferred qualifications
  • 1 year of customer support, client services, sales or a related field
  • &l

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/