Customer Experience Specialist B2C mfx

To strengthen our sales team in LIPPSTADT, we are looking for a Customer Experience Specialist B2C (m/f/x) at the earliest possible date in a full-time employment.

As a Customer Experience Specialist B2C (m/f/x), you will handle all customer inquiries across our various digital sales platforms (online shop and marketplaces), with the goal of achieving the highest level of customer satisfaction through outstanding service. In this role, you will serve as the key communication and operational link between end customers and the central functions of Sales, E-Commerce, Accounting, and Logistics.

Your Responsibilities:

• Review and process daily orders in our ERP system
• Manage and respond to inquiries in digital mailboxes
• Provide telephone support and customer advice in service-related cases
• Manage and respond to customer reviews
• Handle customer complaints and claims
• Clarify delivery-related inquiries
• Process returns and order cancellations (right of withdrawal cases)
• Monitor product availability and stock levels
• Translate customer feedback into improvements for product listings and presentations

Your Qualification:

• Successfully completed commercial or business-related vocational training
• 2-3 years of professional experience in B2C customer service
• Strong customer focus with exceptional friendliness, quick thinking, helpfulness, and empathy
• Excellent verbal and written communication skills
• Enjoy working directly with customers
• Service-oriented and solution-driven approach to work
• Strong comprehension skills and the ability to quickly grasp new situations
• Good command of English; an additional foreign language would be an advantage

Our offer

• Interesting and varied responsibilities

• Room for flexibility, ownership, and personal responsibility

• Excellent career prospects within a growing international group of companies

• Flexible working time with a 38.5-hour workweek in a certified family-friendly company

• Modern workplaces and a reliable IT infrastructure

• Competitive compensation and attractive benefits, including:

• Employer contribution to the company pension scheme

• Meal allowance

• Employee voucher program

• Bike leasing

• And many more

• A friendly, family-oriented working atmosphere with supportive colleagues

• Regular team events such as company outings, Christmas parties, and summer celebrations