Customer Experience Representative

However, if an employee is trained to handle direct enrolled calls-excluding calls that are strictly service-only-they will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance. The customer experience representative provides a world class customer service experience through resolution of complex customer inquiries from members, employers, and providers.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

You Belong At Blue

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• FamilyComes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 401(k) plan matching up to 5%
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources

Job Summary

The customer experience representative provides a world class customer service experience through resolution of complex customer inquiries from members, employers, and providers.

Hiring for July 20, 2026 start date

** This position is eligible to work remotely, or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

What you'll do

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication. Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints.
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
• Work with peers, other departments, and leadership to find appropriate solutions to problems.
• Perform assigned job-related duties as required, including any special projects.

Knowledge/Skills/Abilities:

• Effective communication skills to resolve complex inquiries and complaints.
• Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills.
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
• Ability to listen, talk, type, and perform research simultaneously using various research channels.
• Time-management skills to respond to customer inquiries promptly.
• Technical skills to effectively use computer programs and troubleshoot simple computer issues.
• Must be comfortable working independently in a structured environment.
• Ability to adhere to a rigid schedule and have regular and predictable attendance.
• A license from the Kansas Department of Insurance is not required for general employment. However, if an employee is trained to handle direct enrolled calls-excluding calls that are strictly service-only-they will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance.
• Upon completion of training:
  • Working knowledge of Blue Cross and Blue Shield of Kansas' customer service systems is required.
  • Detailed knowledge of contracts, benefits, and enrollment regulations is required.

What you need

Required:

• High school diploma or equivalent.

Preferred:

• College or continuing education courses in communications and/or medical related fields.
• Two years of navigating multiple computer systems.
• Two years of customer service experience.

Physical Requirements

• Communicate by telephone 95 percent of the workday.
• Use a personal computer in a stationary position at least 95 percent of the workday.

Compensation

20.96- $26.20
Non Exempt grade 11

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this r