Customer Experience Representative Manchester, NH

Job Overview: The Customer Experience Representative serves as the primary point of contact for customers, handling inquiries, processing orders, and ensuring high-quality support across all interactions. This role handles end-to-end customer care including order entry, resolving shipping and product issues, managing returns and repairs, and updating customer records.

Job Title:Customer Experience Representative
Location: Manchester, NH 03109
Pay Rate: $26.00 - $31.00 / Hour
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Temp-to-Hire)

Job Overview:
The Customer Experience Representative serves as the primary point of contact for customers, handling inquiries, processing orders, and ensuring high-quality support across all interactions. This role handles end-to-end customer care including order entry, resolving shipping and product issues, managing returns and repairs, and updating customer records. Working in a fast-paced environment, the representative collaborates with internal Sales, Operations, and Logistics teams to ensure timely resolution of inquiries and continuous improvement of customer service workflows.

Job Specifications:

* Provide direct customer support across phone, email, chat, and CRM channels.
* Process customer orders accurately and efficiently.
* Investigate and resolve order issues, shipping delays, product questions, and customer inquiries.
* Oversee and process product returns and repair requests from initiation through completion.
* Proactively communicate with customers to provide regular updates and maintain issue tracking.
* Document customer interaction details and maintain up-to-date account records in database systems.
* Partner with cross-functional teams (Sales, Operations, Logistics) to address customer needs.
* Help identify operational opportunities to streamline workflows and elevate the overall customer experience.

Qualifications and Experience:

* Strong written and verbal communication skills with a focus on relationship building.
* Excellent problem-solving, organizational, and multi-tasking skills in a fast-paced setting.
* Proficiency with Microsoft Office tools, including Microsoft Excel.
* Preferred: 2+ years of experience in customer service, order management, sales support, or a related role.
* Preferred: Hands-on experience with SAP, Salesforce, or other CRM/ERP systems.

Education Requirements:
* Minimum education requirement was not explicitly defined by the client; relevant customer service, order entry, or administrative experience is preferred.

Benefits:
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.