Customer Experience Representative I

Our Client, a Financial Solutions company, is looking for a Customer Experience Representative I for their Cedar Falls, IA location.

Responsibilities:

• Sales & Marketing
• Support the RM in all aspects of maintaining & growing an account's portfolio.
• Assist the RM in uncovering and/or understanding potential marketing & communication opportunities a specific account may present.
• Serve as a liaison and execute marketing & communication efforts for each strategic account.
• Strategic account support & customer service
• Provide the best possible customer service and work strategically to achieve VF goals.
• Maintain a high level of commitment, by extending extra effort to ensure customers are treated appropriately according to RAF vision & goals.
• Identify opportunities to and make recommendations that enhance the customer experience. Familiarity with crop insurance and banking product is essential.
• Answer & document details of support calls resolving minor to complex issues.
• Communicate with customers effectively and seek additional information for clarification.
• Share information & knowledge appropriately.
• Serve as first point of contact for VF field sales staff, a strategic account, a strategic account's field sales force, and a strategic account's distribution partners concerning day-to-day matters.
• Establish and maintain positive relationships with strategic accounts and their distribution partners & customers.
• Represent RAF favorably at trade shows, conventions, Field Days, Sales kick-off meetings, etc.
• When called upon, help make decisions related to customer and dealer experience.
• Analyze issues that arise and decide what the best course of action is to take to find a solution including customer account adjustments.
• Internal & external communication:
• Serve as RAF VF's "eyes and ears" with strategic accounts and provide feedback & insight to RM regarding pertinent matters.
• Communicate frequently & effectively with RMs, so that any pertinent resolved, pending, or potential account issues (positive or negative) are known & properly documented.
• Act as a subject matter expert and demonstrate the knowledge & willingness to provide the best possible service.
• Coordinate service actions and manage related communication with clients.
• Communicate in a professional & timely manner with VF field sales staff, a strategic account, a strategic account's field sales force, and a strategic account's distribution partners.

Requirements:

• Internal - Relationship Managers, Vendor Finance Field Sales Team, Portfolio Analysts, and Compliance.
• External - Strategic Accounts (national & local crop input suppliers & manufacturers), Strategic Account's Field Sales Force, Strategic Account's Distribution Partners, and Customers.
• Experience:
• Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.
• Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.
• Additional requirements and/or qualifications:
• Ability to work well under time constraints.
• Ability to work well in a team environment.
• Good human relations skills.
• Interpersonal communications, negotiation, and conflict resolution skills.
• Ability to exercise good judgment.
• Ability to solve practical problems and deal with a variety of situations where only limited standards exist, using tact, common sense, understanding, and reasoning.
• Ability to operate as a self-starter, through anticipation of customer issues related to the job function.
• Ability to keep difficult customer situations moving smoothly through the process.

Why Should You Apply?

• Health Benefits
• Referral Program

Excellent growth and advancement opportunities