Customer Experience Representative

Customer Experience Representative

$19.00/hour | Monday–Friday, 8:00 AM–5:00 PM | On-Site in Beaverton, OR

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Founded in 1976, POA has grown to more than 40 branches across 11 western states.

With decades of success in office technology sales and service, POA partners with industry-leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.

We are a growth-focused organization committed to long-term employment, professional development, and a collaborative work environment.

Position

Pacific Office Automation is seeking a Customer Experience Representative to join our team. In this role, you will serve as a key point of contact for customers and internal teams, helping resolve requests and ensuring a positive customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable solving problems while managing multiple priorities.

Key Responsibilities

• Respond to customer requests and questions by phone, email, and internal ticketing systems.

• Assist with invoices, statements, contracts, account updates, and other customer requests.

• Manage and resolve customer and internal support tickets.

• Coordinate with Sales, Accounts Receivable, Service, and Billing teams to resolve issues.

• Maintain accurate documentation and follow established processes.

• Identify issues that require additional support and escalate appropriately.

• Follow up on outstanding requests to ensure they are resolved.

• Provide professional, timely, and service-focused communication.

• Identify opportunities to improve customer service and internal processes.

Required Skills & Qualifications

• High school diploma or equivalent required; Associate degree preferred.

• Minimum 1–2 years of customer service experience, office experience preferred but not required.

• Strong written and verbal communication skills.

• Excellent attention to detail and organizational skills.

• Strong problem-solving and critical-thinking abilities.

• Comfortable using Microsoft Office, including Outlook and Teams.

• Ability to learn new software and business systems.

• Ability to manage multiple priorities in a fast-paced environment.

• Professional phone etiquette and a customer-focused approach.

• Reliable, collaborative, and willing to take ownership of tasks.

Why You'll Love Working Here

• Professional development and training opportunities.

• Opportunities for career growth into senior customer service, administrative, or operational roles.

• Collaborative and team-focused work environment.

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.

• 401(k) with employer match.

• Paid vacation, sick leave, and PTO.

• FSA programs.

Pacific Office Automation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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