Customer Experience Manager

At Dakota Saur Farmers Insurance, we believe that insurance is about more than just policies; it is about people, relationships, and the community we call home here in Lee's Summit. We are looking for a Customer Experience Manager who shares our passion for helping neighbors feel secure and well-cared for. You will be the friendly voice and the guiding hand for our clients, ensuring that every person who walks through our doors or calls our office feels genuinely heard and valued. We aren't looking for someone to just process paperwork; we are looking for someone who finds joy in connecting with others and solving problems in a way that turns a routine call into a meaningful conversation. You will play a vital role in shaping our agencys reputation for excellence and warmth, directly impacting how our community experiences insurance protection. If you are a naturally upbeat person who loves to help others navigate lifes challenges with a smile, you will fit right in with our growing team.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Responsibilities

Oversee all aspects of the client journey to ensure every interaction leaves a positive impression.

Resolve client questions regarding policy details, billing, or claims with patience and clarity.

Coordinate with our agency team to ensure our service standards are met during every encounter.

Proactively reach out to clients for policy reviews to ensure their coverage evolves with their life changes.

Maintain accurate and up-to-date client records within our internal database.

Gather and share client feedback with the team to help us refine how we serve our community.

Prior experience in customer-facing roles, specifically managing complex client inquiries.

Solid understanding of insurance products and local coverage needs.

Proficiency in standard office management software and client tracking systems.

Excellent verbal and written communication skills with a focus on empathy.

Strong ability to organize and prioritize daily tasks without needing constant oversight.

Demonstrated history of finding creative solutions to client concerns.