| Location | Irving, AL |
| Salary | $120,000–$150,000 Per Year |
LHH is looking for a Customer Experience Manager for one of our top healthcare clients.
Key Responsibilities
Leadership & Team Development
Lead, coach, and develop a customer service team of approximately 10 employees
Foster a culture of accountability, communication, and continuous improvement
Serve as a trusted leader during escalations and operational challenges
Conduct performance management, development planning, and employee coaching
Drive employee engagement and team performance initiatives
Customer Experience & Operations
Oversee customer service operations, order management, and account support activities
Ensure exceptional customer experience and issue resolution
Partner cross-functionally with sales, operations, inventory, finance, and leadership teams
Support onboarding, account setup, pricing, and customer-related operational processes
Inventory & Asset Management
Manage and optimize complex inventory operations in a high-volume environment
Monitor inventory movement, utilization, reconciliation, asset tracking, and reporting
Analyze inventory KPIs, turnover, accuracy, and performance metrics
Support inventory control initiatives and operational best practices
Understand and oversee complex SKU and asset management environments
Analytics & Reporting
Develop and maintain KPI dashboards and performance reporting
Analyze operational data to identify trends, opportunities, and risks
Present weekly and monthly performance metrics to leadership
Utilize data to drive decision-making and operational improvements
Process Improvement
Identify opportunities to improve workflows, efficiency, and customer outcomes
Develop and implement standard operating procedures (SOPs) and work instructions
Lead continuous improvement initiatives across customer service and inventory functions
Streamline processes and eliminate operational bottlenecks
Operational Support
Become cross-trained across all customer service functions
Provide hands-on support during peak periods and staffing gaps
Maintain a deep understanding of operational workflows and processes
Partner with stakeholders to ensure seamless execution across departments
Qualifications
Required
Bachelor's degree or equivalent combination of education and experience
5+ years of progressive customer service, operations, or supply chain leadership experience
Proven experience leading and developing high-performing teams
Strong inventory management, asset management, or inventory control experience
Experience working in high-volume operational environments
Demonstrated success with KPI development, reporting, and analytics
Experience driving process improvement and operational excellence initiatives
Strong ERP, CRM, or enterprise systems experience
Excellent communication, leadership, and problem-solving skills
Ability to collaborate effectively across multiple departments
Preferred
Experience with SAP, Salesforce, or similar enterprise systems
Background in manufacturing, industrial, distribution, supply chain, logistics, healthcare, or other asset-intensive environments
Experience managing complex inventory operations with large SKU counts
Knowledge of customer service operations, order management, and inventory analytics
Core Competencies
Customer Focus
Leadership & Team Development
Operational Excellence
Inventory Management
Process Improvement
Data Analysis & Reporting
Cross-Functional Collaboration
Strategic Thinking
Problem Solving
Change Management
What We're Looking For
The successful candidate will be a proactive, high-energy leader who thrives in a fast-paced environment. You are someone who enjoys improving processes, developing people, using data to drive decisions, and taking ownership of operational outcomes. You are comfortable balancing strategic initiatives with day-to-day execution and are not afraid to roll up your sleeves when needed.
Work Environment
Onsite position in Irving, TX
Fast-paced, collaborative environment
High visibility role with meaningful impact across the organization
Opportunity to lead operational improvements and build high-performing teams
Pay Details: $120,000.00 to $150,000.00 per year
Search managed by: Brady Herber
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.