Benefits:- Bonus based on performance
- Health insurance
- Dental insurance
- Opportunity for advancement
- Vision insurance
Benefits/Perks- Competitive pay structure
- Career advancement opportunities
- Great hours for the industry
Job Summary
We’re looking for people who love helping others to join our dealership as Customer Experience Specialists. You don’t need a background in car sales; we’ll train you on our vehicles and process. What we can’t teach is a genuine passion for taking care of people. If you’ve earned a reputation for outstanding service in hospitality, retail, banking, healthcare, or any customer-facing role, we want to hear from you.
In this role, you’ll be the friendly, trusted guide who helps customers find the right vehicle without the pressure they may expect from a dealership. You’ll welcome guests, listen to what they need, answer their questions, arrange test drives, and stay in touch long after the sale so every customer feels valued and wants to come back.
Responsibilities
- Welcome every guest warmly and make them feel comfortable from the moment they arrive
- Listen to customers’ needs and help them find the vehicle that fits their lifestyle and budget
- Answer questions about vehicle features, inventory, and the financing process clearly and honestly
- Accompany customers on test drives and walk them through vehicle features
- Follow up with new leads and keep in touch with past customers to build lasting relationships
- Use our CRM software to keep track of customer conversations and follow-ups
- Deliver an experience that earns great reviews, referrals, and repeat business
Qualifications
- 1+ years of customer service experience (hospitality, retail, restaurant, banking, call center, healthcare, or similar)
- A friendly, patient, and positive attitude, especially with customers who need a little extra help
- Excellent communication and listening skills
- Ability to manage your time and work independently
- High school diploma or GED required
- Valid state-issued driver’s license and clean driving record required
- Car sales experience is welcome but not required