Customer Experience Associate

Responsibilities: Handle inbound calls and emails from agents and Independent Marketing Organizations (IMOs), manage licensing and contracting processes, and provide product support. Agent Support Representative / Agent Customer Service Associate : Compensation: $41,026 – $50,254 per year plus a 5% target performance bonus.

• • Agent Support Representative / Agent Customer Service Associate:
    • Compensation: $41,026 – $50,254 per year plus a 5% target performance bonus
    • Responsibilities: Handle inbound calls and emails from agents and Independent Marketing Organizations (IMOs), manage licensing and contracting processes, and provide product support. 
  • Customer Experience (CX) / Bilingual CX Associate:
    • Compensation: $41,026 – $50,254 per year
    • Responsibilities: Serve as the primary point of contact for life insurance and annuity policyholders, answering inquiries and processing policy transactions. 

Key Benefits & Perks 

• • Comprehensive paid training (no prior insurance experience required for entry-level call center roles)
  • Paid time off (3+ weeks) and 11 paid holidays
  • Flexible health benefits and 401(k) with company match
  • Tuition reimbursement and ongoing talent development 
  • Full-time day shift 8am to 5pm M-F