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Customer Experience Account Manager

Panduit

Tinley Park, Illinois

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JOB DETAILS
SKILLS
Business Support, Channel Strategies, Communication Skills, Cross-Functional, Cross-Selling, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Analysis, Data Quality, Demand Forecasting/Planning, Distribution Channel, Financial Analysis, Forecasting, Inside Sales, Inventory Planning, Market Analysis, Marketing, Needs Assessment, Operational Audit, Operations Planning, Organizational Skills, Performance Metrics, Pricing, Problem Solving Skills, Process Improvement, Product Development, Product Management, Production Support, Project Execution, Reporting Skills, Sales, Sales Management, Sales Pipeline, Service Delivery, Strategic Accounts, Supply Chain Management, Systems Administration/Management, Time Management, Up-Selling
LOCATION
Tinley Park, Illinois
POSTED
16 days ago
At Panduit, we don't just offer a job - we offer a career where your contributions directly impact our customers, the environment and our company's success. You'll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you're ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!
Manages a portfolio of medium sales market client accounts by building strong relationships and gaining a deep understanding of client needs. Ensures the delivery of tailored products and solutions that align with clients' strategic objectives. Identifies and drives growth opportunities within existing accounts and converts business from competitors through proactive communication, market analysis, and client feedback. Facilitates upsell and cross-sell initiatives to boost revenue and client engagement. Collaborates with internal teams including sales, marketing, and product development to ensure timely and effective execution of client requests and projects, enhancing communication and coordination. Tracks and analyzes data and account performance metrics within CRM or other systems, manages a robust pipeline of opportunities and leads, maintains accurate data, and generates reports to provide insights into account performance, growth potential, and strategic recommendations.

The Client Success Manager serves as the primary operational partner for assigned strategic accounts, ensuring alignment between customer demand, internal operations, and business objectives. This role is responsible for driving customer success through proactive forecasting, operational planning, cross-functional collaboration, and continuous process improvement to deliver exceptional service and operational execution.

What You Will Do
  • Partner with strategic accounts to manage demand forecasting, pipeline visibility, inventory planning, and production readiness to support ongoing business and future projects.
  • Serve as the primary operational contact for customers and distributors by leading routine business reviews, communicating updates, and ensuring proactive support throughout the order lifecycle.
  • Monitor order activity, shipment risks, and operational challenges while collaborating with internal teams to resolve issues and support successful project execution.
  • Collaborate cross-functionally with sales, pricing, supply chain, product management, and other internal stakeholders to support customer requirements, pricing requests, and project execution.
  • Drive operational excellence by analyzing account performance, improving processes, maintaining accurate reporting and forecasting data, and ensuring execution to established service level expectations.
What You Will Bring
  • Education: Bachelor's Degree required or relevant equivalent experience in lieu of degree.
  • Experience: 2-4 years in related role providing support to clients and sales teams.
  • Skills: Strong time management, communication, and organization skills.
What We Can Offer You
  • Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
  • Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
  • Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
  • Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
  • Parental Leave: Because we care about your family and your future.
Compensation: The expected annual base salary range for this role is $60,000- $80,000. This role qualifies for a sales incentive plan. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

Making the connections that matter. Join us and apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process.<

About the Company

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Panduit