Customer Excellence Rep - Hybrid (Temp to Perm)

Customer Excellence Rep - Hybrid (Temp to Perm)

Clearwater, United States

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The engine behind the beauty.

Getting 7 billion products to 150 countries is a complex puzzle. You won't just be tracking shipments. You'll be working with real-time forecasting, AI inventory systems, and automated warehouses across 180 global sites. Your focus? Moving products through 8 distribution channels efficiently, while figuring out how to strip carbon out of the entire process. It's highly technical, the pace is fast, and the expectations are high. If you like solving real operational problems at scale, youll fit right in.

Skills youll sharpen here

• Global problem-solving
• Data-driven decision making
• Cross-functional collaboration
• Sustainable practices
• Agile project management
• Leadership & influence

As well as these, LOréal employees are upksilled in AI fluency, data fluency, and critical thinking.

Inside the operation

• You'll work in a fast-paced

test and learn environment where you are empowered to make high-stakes decisions in real time. We celebrate entrepreneurship, and agility is how we navigate the market.

• You wont just manage flows - you'll pioneer the future of distribution.

Expect to work with AI, Big Data, and advanced robotics to build a predictive, ultra-connected supply chain.

• Your mission is dual:

drive economic performance while taking radical environmental responsibility. From running carbon-neutral warehouses to designing sustainable packaging loops, you'll actively reduce our planetary footprint.

• You'll accelerate your career with a global leader in supply chain sophistication.

We consistently rank in the Gartner Top 10 worldwide for our innovation and operational mastery.

Customer Excellence Rep - Hybrid (Temp to Perm)

Clearwater, Florida, United States

• CONTRACTOR POSITION WITH THE POTENTIAL TO BECOME A FULL-TIME PERMANENT EMPLOYEE AFTER 90-DAYS*

SalonCentric, a wholly owned subsidiary of LOréal S.A. is located in Clearwater, Florida and is the premier distributor of salon professional products in the USA. Created by LOréal USA in 2008 and operating in 48 states, SalonCentric has more than 550 business partners, 585 stores and 260 state and RDA stores. Together We Are Beauty! Our mission is helping salon professionals grow their businesses. And we love doing it! Whether were narrowing down the perfect product assortment or giving advice face to face, were here for salon pros every step of the way. While you dont need beauty industry experience to find the perfect SalonCentric job for you, were looking for people who are passionate about giving salon professionals everything they need to thrive.

At SalonCentric we are committed to creating a Beautiful Place To Work. We understand that your career journey is unique, and we strive to offer an inclusive, diverse and equitable culture to foster your passion and enhance your skills.

We are thrilled to announce we are Hiring Customer Experience Representatives to our Customer Experience Team. This role will be based in beautiful Clearwater, FL and will report to the Manager, Customer Experience.

If you love problem-solving, have a proactive mindset, and are energized by helping others, we have the perfect opportunity for you! We are looking for a collaborative and positive team player with excellent communication and technical skills to join our team.

Job Summary: In this role you will provide customer service to a diverse group of assigned beauty professionals, salons and individual stylists as well as internal SalonCentric stakeholders utilizing the portfolio of L'Oreal Professional Product brands and partner brands represented by SalonCentric. You will work with the latest technology offering state of the art customer experiences.

What You'll Do:

• Responsible for direct interaction with customers to support them with order taking and resolution, case creation and information within established standard operating procedures and guidelines for our customer experience policy
• Use strong customer service ability to provide value added services in a timely and accurate manner to create moments that matter for our customers

Things You're Skilled In:

• Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism
• Outstanding telephone and interpersonal skills incl communicating with empathy
• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Demonstrates an enthusiasm and interest for all assigned tasks.
• Mosaic, Salesforce, SAP, AWS experience preferred
• Fluent oral and written English a must, fluent oral and written Spanish skills preferred
• Call center experience preferred
• High School diploma or equivalency
• Excellent computer skills using Microsoft Office software and data entry experience required
• Ability to work overtime when required

Hybrid Policy:

• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role

Working at SalonCentric has its perks!

• Competitive compensation packages
• Fantastic growth potential
• Medical, dental & vision coverage
• Short-term & long-term disability
• Maternity & paternity leave
• 401(k) with company match
• Generous employee discounts
• Employee assistance programs
• Paid holidays, vacation, personal time, and summer Fridays!
• Hybrid work schedule with both in-person and remote work
• This isnt a full list of the incredible benefits we offer. To learn more, head over to SalonCentric.com

Don't meet every single requirement? At LOréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

• Reference number: 224338
• Location: Clearwater, United States
• Date posted: 10/13/2026
• Employment type: Full-time
• Professional field: Operations
• Type of contract: Fixed-Term
• Omnichannel Customer SC

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AI Charter: our pact

Why a Pact? At L'Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.

View our AI Charter (opens in new window)

Related content

• How we reached 100% Renewable Energy

With commitment and resilience, site by site, our teams transitioned all of our operating offices, factories, research centres, stores and distribution centres world wide to renewable energy in 2025. This shows what can be achieved within our own footprint and is a major milestone for our teams, creating momentum for what comes next in our sustainability journey.

• Gartner Announces 2026 Rankings of the Global Supply Chain Top 25

Gartner has released its 2026 Global Supply Chain Top 25 rankings, once again recognizing LOréal as a world-class leader for its operational excellence and commitment to building a resilient, sustainable, and consumer-centric supply chain.

What our people say

Supply Chain doesn't work alone..We are supported by an ecosystem of partners, suppliers helping us be more innovation, creative, constantly pushing our boundaries.

Gauthier - S&OP manager, La Roche-Posay

What we bring to the table

Please note: The exact benefits can vary depending on your country.

• A Competitive Salary to Secure Your Talent

Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.

• Your Health & Well-being First

Youll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.

• Unlock Your Potential

From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.

• Flexibility for a Balanced Life

Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.

• The Ultimate LOréal Experience

Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.

• Thriving Community

Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, youll be part of an ultra-connected network.

Think you'd be a great fit? We'd love to see you apply.

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