Customer Engineer Berkeley

We are seeking a Customer Engineer for a 12-month contract position based in Berkeley, California. This role requires onsite presence Monday through Friday and involves providing technical support and customer service to internal and external stakeholders.

Responsibilities

• Provide L1.5 technical support for Windows 10/11 systems, including deployment, configuration, troubleshooting, repair, and software and OS installations on PCs, laptops, and related peripherals
• Provide L1.5 technical support for MacBook hardware and operating systems, including deployment, configuration, troubleshooting, repair, and software and OS installations on MacBooks and related peripherals
• Troubleshoot fundamental network and WiFi connectivity issues
• Follow company processes, procedures, and standards to meet customer requirements
• Deliver excellent customer service to internal and external customers to ensure a consistent, professional experience
• Communicate clearly and articulate complex technical issues in plain language

Qualifications

• Required

• Ability to work onsite Monday through Friday in Berkeley, California, within commutable distance

• Physical ability to lift up to 30 pounds

• Hands-on experience with Windows 10/11 deployment, configuration, troubleshooting, and repair

• Hands-on experience with MacBook hardware and OS support

• Experience troubleshooting network and WiFi connectivity issues

• Clear English communication skills with ability to explain complex technical concepts

• Ability to follow established processes, procedures, and standards

• Preferred

• Experience working with the pharmaceutical industry

• Industry certifications such as A+, Network+, or ITIL