Customer Engagement Specialist

About The Role

The Customer Engagement Specialist plays a key role in managing digital leads, MLS listings, and customer engagement touchpoints to enhance Perry Homes' customer journey and brand reputation. This position combines digital responsiveness, data accuracy, and customer service excellence to ensure that prospective buyers and agents receive timely, high-quality experiences.

What You'll Do

• Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third-party lead sources.
• Qualify, re-assign, and distribute digital marketing leads from the NHC Queue to the to appropriate Sales Queues.
• Provide prompt, friendly, and professional responses to customer and agent inquiries via phone, chat, email, and messenger platforms.
• Enter, update, and maintain MLS listings across multiple regions and systems with a high level of accuracy.
• Coordinate listing details (pricing, photos, descriptions, promotions) with Sales Professionals, Divisional Marketing Managers, and Division Presidents.
• Respond to customer inquiries with professionalism, empathy, and efficiency.
• Support customer satisfaction and brand reputation through active follow-up, problem-solving, and documentation.