Customer Engagement Representative - 174183

Responsibilities: for the Customer Engagement Representative Include: Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions. Communicate clearly and professionally in both written and verbal interactions. Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer. Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally. Identify system or process issues affecting service quality and escalate appropriately when needed. Address quality issues, including incorrect shipments or products Understand what is preventing an order from moving forward. Qualifications: for the Customer Engagement Representative Include : 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use. Manufacturing experience (Strongly Preferred) SAP and Sales Force Experience (Essential) Proven ability to meet quality and production metrics in a service or order-processing environment. Strong conflict-resolution, judgment, ownership, and follow-through skills. High school diploma or equivalent required; associate or bachelor's degree preferred. Compensation: for the Customer Engagement Representative Includes: Salary range: $ 25/hr. Comprehensive benefits: Top-tier medical plan , voluntary dental and vision plans, Company-paid Long-Term Disability and Short-Term Disability, and other insurances, 401K program with 100% company match of up to 6% of pay after six months, 15 paid vacation days and 5 days paid sick time This job opens for applications on 9/21/26. Applications for this job will be accepted for at least 30 days from the posting date.