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Job Description
Summary
The Customer Engagement Manager CEM position is responsible for the management of assigned accounts in the Business Unit BU the educationdevelopment of customer interest in additional Ryder services including Full-Service Lease Programmed Maintenance Lease Financing and Fleet Management Services by utilizing the Ryder Sales Process. The CEMs book of business will typically consist of smaller less complex Local accounts with power fleet size opportunities of 1-4 units smaller less demanding National accounts smaller coordinated accounts whereby the economic buyer is not at this locations.
Essential Functions
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryders wallet share. Segment account base by opportunity for growth renewal retention and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers business goals and objectives. Work collaboratively with DTSSCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryders services portfolio. Update CRM with relevant account specific details and interactions.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
Customer Education - Providing customers with information on new services changes in policies and best practices for using the leased trucks efficiently.
Training and improvement of sales skills industry knowledge and personal growth needs.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Sales skills Required
Account Management skills Required
Negotiation skills Required
Contractual leasing Required
Pricing Required
Qualifications
Bachelors degree in business marketing or transportation or equivalent experience Required
2 years or more experience providing service to customers. Required
2 years or more experience selling to customers. Required
Travel
Yes Greater than 60
Job Category Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors including the candidates relevant experience education including relevant degrees or certifications work location market dataranges internal equity internal salary ranges etc. The position may also be eligible to receive an annual bonus commission andor long-term incentive plan based on the level andor type. Compensation ranges for the position are below
Pay Type
Salaried
Minimum Pay Range
55000
Maximum Pay Range
60000
Benefits Information
For all Full-time positions only Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401k retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without