Customer Service Support Representative CYNET SYSTEMS
Wichita, KS28 days ago
| Location | Wichita, KS |
Customer Engagement Lead - United States - 196027 - Koch
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Customer Engagement Lead
Location(s)
Wichita, Kansas
Company
KBX
Career Field
Supply Chain
Job Number
196027
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Your Job
As a Customer Engagement Lead within the Assets team, you will connect customer priorities with commercial insights and KBX's railcar investment strategy to create value for our customers and the business. The Customer Engagement Lead builds a deep understanding of our customers' businesses, priorities, and strategic objectives. This includes understanding their rail operations, fleet strategies, market dynamics, and economic drivers. You will translate that knowledge into meaningful analysis, well-grounded recommendations, and coordinated action that support informed decision-making.
This role serves as a trusted advisor to customers and influences commercial decisions. Success requires strong customer judgment, analytical and financial capabilities, proactive communication, consistent follow-through, and the ability to influence outcomes through strong relationships and cross-functional partnership.
Our Team
The Assets team builds strong relationships across Koch and with external business partners to provide solutions that connect customer priorities with fleet strategy, operational execution, and informed business decisions. We work cross-functionally within KBX to improve the utilization, visibility, stewardship, and commercial performance of the railcar assets portfolio. We value collaboration, sound analysis, innovative solutions, proactive communication, and clear ownership of commitments.
What You Will Do
Who You Are (Basic Qualifications)
What Will Put You Ahead
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
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