Customer Engagement Executive

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic.

What you'll achieve:

This senior level role serves as Dell Technologies' elite customer advocate for hyperscalers and cloud-native AI infrastructure providers, embedding deeply in our most strategic and complex engagements to ensure customer success at scale. This role operates as a trusted advisor, proactively anticipating challenges and mobilizing rapid, coordinated responses in highly dynamic environments while leading long-term, outcome-driven partnerships. Through close collaboration with executive stakeholders across customers, partners, and Dell Technologies, the Customer Engagement Executive ensures the customer's voice shapes strategy, execution, and innovation. By leveraging Dell's full portfolio, this leader drives transformation, accelerates adoption, and delivers measurable business outcomes that strengthen strategic alignment and long-term customer loyalty.

Join us to do the best work of your career and make a profound social impact as a Customer Engagement Executive on our Strategic Customer Engagement team in Round Rock, Texas.

Responsibilities

You will:

• Drive strategic outcomes for CSPs and hyperscalers (e.g., CoreWeave, LightningAI, SpaceX.AI, Nscale).
• Influence internal roadmap based on hyperscaler needs.
• Coordinate across product, operations, logistics, finance, and engineering for custom solutions.

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• 10+ years in hyperscaler or cloud infrastructure strategy.
• Proven success in $100M+ deal cycles.
• PMP certification.
• Deep understanding of AI/ML infrastructure and cloud economics.

• Executive-level influence and strategic planning.
• Expertise in GPU scaling, workload orchestration, and data center strategy.

Dell is committed to fair and equitable compensation practices. The salary range for this position is $147,000 - $191,000.

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.