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Customer Development Manager, Kroger Team

Incpg

Cincinnati, Ohio

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JOB DETAILS
SKILLS
Analysis Skills, Beverages, Brand Strategy, Budget Management, Business Development, Business Plan, Business Strategy, Channel Strategies, Consumer Packaged Goods, Consumer Promotions, Continuous Improvement, Contract Management, Corporate Sales, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Expense Analysis, Financial Analysis, Food and Beverage Industry, Forecasting, Incentive Programs, Industry/Trade Analysis, Inside Sales, Leadership, Market Share, Marketing, Marketing Plan, Microsoft Excel, Microsoft PowerPoint, Negotiation Skills, Presentation/Verbal Skills, Pricing, Process Improvement, Product Planning, Product Pricing, Product/Service Launch, Profit & Loss, Promotional Strategy, Retail, Return on Investment (ROI), Revenue Growth, Sales, Sales Forecasting, Strategic Planning, Supply Chain, Team Player, Willing to Travel
LOCATION
Cincinnati, Ohio
POSTED
30+ days ago

Customer Development Manager, Kroger Team

Location: Flexible | Travel: ~50%
Join a leading CPG Food Company as a Customer Development Manager, where you'll be the strategic lead for driving sales, profitability, and market share across key grocery accounts, namely Kroger. This role offers the opportunity to shape the customer agenda, drive new product launches, and create lasting partnerships with major retail decision-makers.

Why You’ll Love This Role

  • You’ll lead national grocery relationships with influence and autonomy
  • You’ll own customer P&L, promotions, and innovation strategies
  • You’ll collaborate across cross-functional teams to deliver best-in-class execution
  • You’ll represent iconic brands in the fast-paced, evolving grocery space

What You’ll Do

  • Serve as the lead point of contact for customer strategy, promotions, and business development across assigned retail accounts
  • Develop and execute joint business plans that align with customer goals and company strategic priorities
  • Oversee all corporate selling initiatives including pricing strategy, display planning, and new product introductions
  • Partner with internal teams (Sales Planning, Marketing, Supply Chain) to ensure seamless execution and customer alignment
  • Conduct pre- and post-promotional analysis to optimize trade spend and identify missed opportunities
  • Manage contracts, pricing files, and incentive programs while maintaining accuracy in both internal systems and retailer platforms
  • Lead cross-functional business reviews and provide performance recaps to drive continuous improvement
  • Provide regular updates on competitive insights and industry trends to influence brand and channel strategy
  • Forecast sales volumes and manage overall customer budget, trade investment, and promotional ROI

What You’ll Bring

  • 4–6 years of sales, customer management, or category experience within the CPG industry; beverage or snack background a plus
  • Proven success managing national or regional grocery accounts
  • Strong financial and analytical acumen, including forecasting and trade optimization
  • Ability to collaborate across departments and lead internal and external teams
  • Skilled in data tools such as IRI, 84.51, Market6, and margin analysis platforms
  • Exceptional communication, negotiation, and presentation skills
  • Proficiency in Microsoft Excel, PowerPoint, and CRM tools
  • Bachelor's degree in Business, Marketing, or related field (or equivalent experience)

Additional Perks

  • High-impact, highly visible customer ownership
  • Strategic leadership role with career growth opportunities
  • Travel across key markets to strengthen relationships and execution
  • Work with a collaborative, passionate, and values-driven team

About the Company

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Incpg