Customer Data Specialist

Job Title: Customer Data Specialist

Location: Cincinnati, OH

Department: Administration

Employment Type: Full-time, on-site

FLSA Status: Non-exempt (hourly)

Accurate data keeps people safe. Every site address, inspection record and billing detail you maintain helps our technicians show up prepared and our customers stay compliant.

Why Silco

• Eight-time Top Workplaces winner and an Inc. 5000 fastest-growing private company.
• Family-owned since 1931, with approachable leadership and real advancement across branches and departments.
• Veteran-friendly: about 30% of our team has served in the military.

About Silco

Silco Fire & Security protects lives and property for more than 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, inspect, service and monitor fire protection and security systems, from fire alarms, sprinklers and kitchen suppression to video surveillance and access control. Founded in 1931 and still family-owned and operated, Silco has more than 500 team members across seven branches: Cincinnati (headquarters), Akron, Cleveland, Columbus, Dayton, Toledo and Louisville.

The Role

The Customer Data Specialist keeps customer and service data accurate for every Silco branch, including billing information, site addresses, inspection details and system records. You will work directly with customers and internal teams to correct and complete information, and you will be trusted to work independently in a fast-paced environment.

What You'll Do (Essential Functions)

• Enter and maintain customer data for all branches: billing information, site addresses, inspection and service details, invoices and related documentation.
• Build new accounts promptly and monitor submissions to make sure every inquiry is resolved.
• Apply sales credit to new inspections sold by the inspection sales team.
• Update existing billing, site and system information as the point of contact for customer changes.
• Verify and correct missing or inaccurate data by contacting customers by phone and email.
• Route customer inquiries to the right department.
• Review reports and correct information as needed.

What You Bring

Required

• 2 years of customer service experience.
• 2 years of data entry or administrative experience.
• Strong attention to detail and organizational skills.
• Positive, proactive work ethic and the confidence to work independently.
• Proficiency with Microsoft Office and comfort learning new software.

Preferred

• Experience with Salesforce or a similar CRM.
• Experience in a service, construction or trade business.

Physical Requirements

• Prolonged periods of sitting at a desk and working at a computer.
• Frequent use of hands and fingers to type, use a mouse, handle paperwork, and operate standard office equipment.
• Ability to read a computer screen and printed documents for extended periods.
• Ability to communicate clearly by phone, email, video call, and in person.
• Occasional standing, walking, bending, and reaching to file documents and move around the office.
• Able to occasionally lift and carry up to 20 pounds, such as files, supplies, or boxes of paper.
• Ability to remain alert and focused while performing detailed or repetitive tasks.
• Work is performed primarily in an office environment with moderate noise levels.

Benefits

• Medical, dental and vision insurance; accident and illness insurance; Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• 401(k) with company match.
• Paid holidays and generous paid time off.
• Tuition reimbursement and company-paid training and certifications.
• Up to 8 paid volunteer hours per year, plus dollar-for-dollar matching of your charitable gifts.
• Company events and recognition programs that celebrate success.

Equal Opportunity

Silco Fire & Security is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military status, protected veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodation: Silco provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with known limitations related to pregnancy, childbirth or related conditions. If you need an accommodation to apply or interview, contact Human Resources at (513) 733-5655 or aschmitz@silcofs.com.

Offers of employment are contingent on successful completion of a pre-employment background check and drug screen, conducted in accordance with applicable law, including the Fair Credit Reporting Act. Positions that drive for work also require a motor vehicle record review. Criminal history is evaluated individually in light of the position's duties.

This description outlines the essential functions, qualifications and physical demands of the position. It is not an exhaustive list of duties; other duties may be assigned. It does not create a contract of employment. Employment with Silco is at will.