| Location | Dallas, TX |
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.
Answers inbound calls and promotes products and services related to Military Star, veterans online service benefit, and e-commerce to drive sales growth and increase customer loyalty.
Assists customers with order fulfillment. Researches and provides immediate response to inquiries related to credit program accounts and/or online shopping website.
Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures related to call quality and productivity. Maintains schedule and productivity adherence goals.
Maintains data security guidelines by ensuring PII and PCI are properly controlled.
Performs other duties as assigned.