Benefits:- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Job Summary: Customer Client Representative to join our team. In this role, you will work collaboratively with families, doctors, and caregivers to determine client needs, develop the best course of action, and oversee employment, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, reliable, trusted and knowledgeable about home care practices.
Responsibilities
- Collaborate with physicians, patients, families, and healthcare staff
- Review Care Plan to ensure it is being followed if not, update/ train accordingly
- Develop individualized care plans
- Accompany clients to Doctor / Hospital visits
- Create goals and monitor progress toward goals
- Recruit and train staff
- Create schedules
- Manage 20-40 clients
- After-hours phone
Qualifications
- Previous experience as a Customer Client Representative or in a similar position is preferred
- Strong problem-solving and organizational skills
- Ability to manage multiple projects or tasks and prioritize appropriately
- Ability to work in fast-paced situations and make sound decisions quickly
- Excellent interpersonal skills and high level of compassion
- Strong verbal and written communication skills
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.