| Location | Renton, WA |
Benefits: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.
Role & Responsibilities
We are seeking 6 Roadside Assistance Customer Service Specialists for a heavy-duty truck parts and services organization which would be a great opportunity for someone with phone-based customer service experience looking to further their career in dispatch and logistics.
Take inbound driver calls for emergency roadside needs; dispatch tow, mobile repair, or dealer resources
Make outbound calls to coordinate providers and update customers until the truck is back on the road
Document incidents in Salesforce CRM and confirm method of payment
Schedule non-emergency maintenance service and share feedback with dealers and customers
Essential Qualifications
Customer service or call center experience with strong communication and de-escalation skills
Strong PC, organizational, and mechanical aptitude; self-starter under limited supervision
Bachelor's degree preferred or in progress; flexible for nights, weekends, holidays
Bonus Qualifications
Bilingual in Spanish, French, or Punjabi
Salesforce/CRM or automotive troubleshooting experience
Why Averro?
Averro is a veteran-owned staffing and solutions firm connecting top talent with cutting-edge companies. With 20+ years of experience and industry-specialized recruiters in your corner, we're here to propel your career forward.
Averro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
View our privacy policy here: https://www.averro.com/legal/privacy-policy